unable to add admin role to another user

[chercm]

unable to add admin role to another user 

i tried to do it multiple time but it kept disppearing after i add it 

[chercm]

@Maik Skoddow  the issue is due to this new thing called. : snc_external  and i also cannot access to the guided setup to perform this setting : 

1. Navigate to All > Customer Service > Administration > Guided Setup and click Get Started.
2. In the Fix External User Role Assignment category, click Get Started and then click Avoid such role assignments in future.
3. Set the glide.security.explicit_roles.enable_internal_user_blacklist property to true.

[Maik Skoddow]

Hi @chercm 

I have for my PDI a script which sets up a new provisioned instance. That script also installs all required plugins in the background. The portion for CSM looks like:

var gmpmw = new GlideMultiPluginManagerWorker();
var arrPlugins = [
  "com.sn_customerservice"
];
		
gmpmw.setPluginIds(arrPlugins);
gmpmw.setProgressName("Plugin Installer");
gmpmw.setIncludeDemoData(true);
gmpmw.setBackground(true);
gmpmw.start();

 All the dependencies are pulled automatically. You can extend the array arrPlugins with more plugins or apps if required.

Maik

[chercm]

@Maik Skoddow  i do not understand how did my admin account got into snc_external and i cannot change it back to internal as it is have inheritance to some other groups