Unable to remove role(s) from ACL

[Mike49]

I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to.

sn_customerservice.requester
sn_esm_user

I've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Customer Service app so I've switched the scope to Customer Service and results are the same; still unable to remove these roles from the ACL.

[Chaitanya ILCR]

Hi @Mike49 ,

you can try going to the sys_security_acl_role table and filter with your acl and try deleting those records

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Mike49]

Hi Chaitanya,

Here are the steps that I performed and nothing worked

1) Verify that the Global scope is selected
2) Navigate to the kb_category.create ACL
3) Under Requires role, only the sn_customerservice.requester role has the X to the left to it. The "sn_esm_user" role doesn't have the X (Mark for deletion) option
4) Click Save. The "sn_customerservice.requester" role remains
5) Change the Scope to Customer Service
6) Under Requires role, click the X next to "sn_customerservice.requester" and "sn_esm_user" roles
7) No Save option available. Only Insert and "Insert and Stay"
😎 Navigate to "sys_security_acl_role.list" (still in the Customer Service scope)
9) Filter based on the following condition: ACL Name = kb_category AND ACL Operation = create and ACL.Active = true
10) Select the records where Role = sn_customerservice.requester and sn_esm_user
11) In the Actions on selected rows, select Delete
12) Click Yes to any popup message. Records are not deleted.

[Chaitanya ILCR]

Hi @Mike49 ,

delete the ACL and create new one 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR]

 

Mike49

Tera Contributor

23m ago

One method worked.  I exported the OOB version from my PDI, deleted the ACL in my instance and imported the OOB version.  

Hi @Mike49 ,

I did share the same thing

if your issue is resolved. could you please accept the appropriate answer and close the thread?

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya