Unable to see Inbox icon in CSM workspace for sn_customerservice_agent user.

[Meena4]

Unable to see Inbox icon in CSM workspace for sn_customerservice_agent user. Please help me to get it.

[Meena4]

The glide.awa.enabled property already in True but the inbox icon is not visible for sn_customerservice_agent role and it's visible for admin.

[JackieErickson]

I think you need the awa_agent role, which is not inherited by the sn_customerservice_agent role ootb

[Meena4]

Thank you. Now it's coming. Thank you all for your response.

[Meena4]

when connecting customer to agent in virtual agent chat (CSM Portal), I am getting like no Agent available message only. But the Agent is available only in incognito window. Please suggest.