Universal Request "new" form not visible

michalstycz
Tera Contributor

I wanted to try universal request and when the plugin is enabled on my PDI I don't see the "new" button on native or SOW view, and I cannot find the roles in the roles table. Any idea what I'm missing?

 

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1 ACCEPTED SOLUTION

Zach Koch
Giga Sage
Giga Sage

Do you know which plugin you installed? There are more than 1 plugin for UR. Ensure you installed com.snc.universal_request. This contains the data structure for it

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

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6 REPLIES 6

Zach Koch
Giga Sage
Giga Sage

Do you know which plugin you installed? There are more than 1 plugin for UR. Ensure you installed com.snc.universal_request. This contains the data structure for it

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

I had that installed already, seems that installing in on Friday only reflected the full data structure today, as I can see all the options now. Thank you for your help anyway 🙂

Ah, great! Glad you were able to solve it!

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

Rasheid1
ServiceNow Employee
ServiceNow Employee

Just had the exact same issue where it took a few days before I was able to see the full data model.