Catalog Item captured in update set automatically when updating related records of the item
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08-21-2024 09:27 AM
Hello Everyone,
The Catalog Item is getting captured into the update set automatically when updating related records of the item such as Catalog UI policies, Variables, etc.
For Ex:
When developer 1 is working in dev instance and still development is pending on the item. Meanwhile for some other work, if developer 2 just updates only the catalog UI policy of the same item, which automatically captures developer 1 updates as well in to the developer 2 update set. Due to this, the pending work/development from the first developer is also captured by second developer and moved to Production. This is impacting the existing logic of the item.
Has anyone have a solution to avoid this behavior? Kindly share.
Kind Regards,
Arun

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08-21-2024 10:19 AM
Hi @arundharmabe ,
You can try below options
1)Why don't you remove catalog item customer update entry and move only other component
ex:
2)Before capturing client script or any component revert to production version, update component (developer 2) and move update sets to prod, come back to dev and rever devloper 1 version.
Hope this helps!!!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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08-21-2024 10:56 AM - edited 08-21-2024 10:57 AM
Hi Hemanth,
Thanks for the response.
Already i was doing the manual work but would like to see if there are any options to avoid the same. In case if i want to do bulk number of updates then it would be hard for me to check what should be there in update set and what not.
Kind Regards,
Arun