Catalog Item captured in update set automatically when updating related records of the item

arundharmabe
Tera Guru

Hello Everyone,

 

The Catalog Item is getting captured into the update set automatically when updating related records of the item such as Catalog UI policies, Variables, etc. 

 

For Ex:

When developer 1 is working in dev instance and still development is pending on the item. Meanwhile for some other work, if developer 2 just updates only the catalog UI policy of the same item, which automatically captures developer 1 updates as well in to the developer 2 update set. Due to this, the pending work/development from the first developer is also captured by second developer and moved to Production. This is impacting the existing logic of the item.

 

Has anyone have a solution to avoid this behavior? Kindly share.

 

Kind Regards,

Arun

2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

Hi @arundharmabe ,

 

You can try below options

1)Why don't you remove catalog item customer update entry and move only other component

ex:

HemanthM1_0-1724260647061.png

2)Before capturing client script or any component revert to production version, update component (developer 2) and move update sets to prod, come back to dev and rever devloper 1 version.

 

Hope this helps!!!

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi Hemanth,

Thanks for the response.

 

Already i was doing the manual work but would like to see if there are any options to avoid the same. In case if i want to do bulk number of updates then it would be hard for me to check what should be there in update set and what not.

 

 

Kind Regards,

Arun