Universal Request "new" form not visible

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michalstycz
Tera Contributor

‎06-28-2024 04:06 AM

I wanted to try universal request and when the plugin is enabled on my PDI I don't see the "new" button on native or SOW view, and I cannot find the roles in the roles table. Any idea what I'm missing?

 

michalstycz_0-1719572800981.png

 

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Zach Koch
Giga Sage
Giga Sage

‎06-28-2024 11:02 AM

Do you know which plugin you installed? There are more than 1 plugin for UR. Ensure you installed com.snc.universal_request. This contains the data structure for it

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

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Rasheid1
ServiceNow Employee
ServiceNow Employee

‎08-20-2024 01:08 PM - edited ‎08-20-2024 01:11 PM

I've installed this plugin and I'm still having the issue of not seeing the UI Actions or roles for UR.

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michalstycz
Tera Contributor
In response to Rasheid1

‎08-20-2024 10:26 PM

From my experience it took around 24h to be able to see the UI actions and roles in my PDI, not sure why there was a delay but it worked on it's own.

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