unmapped fields showing up in the variables section in backend - variable editor/ formatter

LYDIA PEARLINE · ‎04-11-2025

Hi, I have a record producer created in the csm scope. I have selected applies to target record checkbox, but there is a ui action - value action- clear value selected as well. So it is clearing up the values in the backend (variables) section. How do i show the variables that are only filled on the form and not the other fields.

Ankur Bawiskar · ‎04-11-2025

@LYDIA PEARLINE

So what's your concern

1) clearing of variable on target record -> if yes then check if any UI policy is configured which applies on target record and has UI policy action with Clear Value checkbox checked

2) hide empty variables -> you can use onLoad client script + Display business rule

Check which variables are filled and then hide the ones which are empty

use my blog

Hide empty variables on RITM and TASK record

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

LYDIA PEARLINE · ‎04-14-2025

yes, i have unchecked - applies on target record, which is clearing the value on the backend, but I will try the same thing in my "case" table instead of "ritm" table. But what table do i use instead of "‘sc_item_option_mtom’ table - my scope/ application is CSM.