Update set query
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02-09-2024 03:59 AM
Hi All,
It has been brought to our attention that roles added to a specific group, where the updates are not recorded in the UpdateSet as expected, are somehow being applied to other instance.
Could you please tell me to determine why roles added to a group, which should not be recorded in the UpdateSet, are being applied to other instance? Is it possible to migrate to other instances without recording in the update set?
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02-09-2024 08:09 AM
As mentioned above, the information is being captured in other instances. May I know, what could be the cause of this issue?

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02-09-2024 08:26 AM
Technically you can add a attribute to the table, which makes these records to be captured. Though by default, out-of-the-box, that's not the case.
Are your instances in sync? Do you perform a system clone often? Because such a difference in behavior sounds weird.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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02-09-2024 07:12 PM
Checked with customer, there is no sync and cloning happened recently. are there any other things do we need to do make sure. Please confirm.
And I just wanted to know. how instances sync and cloning effecting to capture the roles and group information.