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05-23-2024 01:50 AM
We have a URL that we would like to display on our Employee Service Centre, as a Quick Link.
The URL is:
https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan As you can see there are two elements of "%2F", before and after "calendar".
When this URL is added to an External Link, ServiceNow amends the URL and replaces the "%2F" with a /, which causes the link to break.
https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common/calendar/%3Fcontext%3DplanWould it be possible to stop ServiceNow overwriting the "%2F"?
Appreciate any advice!
Michael
Solved! Go to Solution.
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05-30-2024 09:58 AM - edited 05-30-2024 09:59 AM
Hey @MichaelCreatura ,
You can try approach 2: By using a URL Shortener
Create a Short URL:
- Go to a URL shortening service like bit.ly or tinyurl.com.
- Create a new shortened URL using the problematic URL.
Use the Short URL in ServiceNow:
- Use the generated short URL as the quick link in your ServiceNow instance.
If you find my response helpful, please consider marking it as the 'Accepted Solution' and giving it a 'Helpful' rating. Your feedback not only supports the community but also encourages me to continue providing valuable assistance.
Thanks,
Amitoj Wadhera
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10-08-2024 02:17 AM
Not helpful.
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10-08-2024 02:19 AM
This is an incorrect solution. ServiceNow must not corrupt the original URL, as it's totally fine. Also, exposing a URL to a third-party software is not a good idea.
