Inbound email actions
Hi , I have requirement where I need to trigger inbound action on new , reply and forward as well is it possible in flow??
Forum Posts
Live agent chat automated message : This conversation is timing out. Are you still there?
We have a requirement to remove the message "This conversation is timing out. Are you still there?" that appears on the user's side after a period of inactivity or when the chat is idle.Currently, the system property com.glide.cs.idle_chat_reminder_m...
Parent child incident updation ,closure and dependency
Hi Team ,I am receiving tickets in snow with tags of parent and child ,but have noticed the below issues and seek solution : - I have to manually merge the child to a parent ticket-Updates from parent are not flowing to the child -Closure ...
Flow Designer giving error on Run As: System User
We have a flow that is throwing an error in Create record for sys_user_grmember table.Error:Although we are encountering this error, the group was still added in users' profile so this does not make sense.In our properties, the Run As is set to Syste...
Unable to add indicator to Dashboard
I have created a manual indicator and set with values. Then tried to add the indicator to the dashboard navigating to add widgets - > performance analytics. Then tried to search for the widget, but the widget is not populating on search. what could b...
how to track the reply and reply all emails from the procurement case form
how to monitor the procurement cases when sending email from procurement case in service now using reply and reply all buttons using the flow designer.we had tried with references tag, this references field not showing in email headers .Even Message-...
I have to assign user in assigned to field based on field value in catalog item.
Hi, I have to assign user in assigned to field based on field value in catalog item. I have catalog item and in that there is variable called 'ABC' that is a select box field and it is having values 1, 2, 3, 4, 5, 6 and when user submit request for ...
Survey Designer - reference field with reference to multiple records
Use case: My customer needs a survey that allows users to select relevant vendors from a specific table. A standard reference field won't work, as it only supports selecting a single item. In this scenario, users need the flexibility to select anywhe...
Filter Configuration items base on selected Service Offering in Incident form
Hi All In Incident form I have two fields:service_offering and cmdb_ci - both reference to tablesI need to filter cmdb_ci field base on what has been selected in service_offering. Values from these fields are connected in cmdb_rel_ci table like below...
Interview questions
Hi All, I have some doubts related to interview questions : 1. How to pass the current sysid or URL in the onload client script.2. You write a display business rule and script include; which one will go performance- and scripting-wise?3. Have you cre...
JAMF SGC Mapping to Personal Computer Class
I am trying to update the class mapping of JAMF computer data from the Computer [cmdb_ci_computer] to the Personal Computer [cmdb_ci_pc_hardware] table. When I update the mappings and add the relationships, I am getting the following error when attem...
How to map ServiceNow Assign to field and Jira assignee field through flow
Hi team Currently, I am trying to integrate Jira and ServiceNow in flow I mapped fields and it is working fine when I try to update the issue with ServiceNow assigned to filed and Jira assignee fields it does not trigger anyone has any idea how to m...
We need to sync from ServiceNow to Azure Devops
Hello Team, We have Agile Development plugin insatlled , We need to integrate between ServiceNow to Microsoft Azure DevOps. We need to sync from ServiceNow to Azure Devops whenever new RITM automatically the work item created in Azure Devops and sta...
