Hi - I have a requirement to make the risk assessment mandatory when the state changes from Assess to Authorize. In Service Operations Workspace, under the Overview tab, I see the option to "Assess Risk" and is only available in the "New" state. Wher...
Hi there! I'm working on a problem our end-users are experiencing when clicking a link to a ServiceNow record sent by the Virtual Agent (see screenshots). This is an issue for us via Service Portal chat and Microsoft Teams integration. Basically, whe...
I have created a script include to generate JWT tokens for authorization purposes on a separately hosted web app. The script include is in the global scope and accessible to all applications. I am getting an "Illegal attempt to access class 'javax.c...
I'm Trying to update an existing catalog item for staff off-boarding to display devices assigned to a leaving staff into list collector based on Requested For field. If possible, hide the selected bucket and only show the Available slush bucket.I've ...
When Incident ticket description has been updated, format in the activity log is not being copied or not in bullet form in Service Operations Workspace view.In incident itil view when I providing the description like belowThis is test 1This is test 2...
Is there any guidance on configuring approvals with Service Builder in Digital Portfolio Management? If a user is making a change to a service or offering, we want to route an approval record to the governing body for review and approval. We'd imagi...
HIIi want to make read only incident list view for one user . can i ?
The technical feasibility of removing the Next UI view.The potential dependencies/risks and impacts on existing functionality.Is it possible all useful features present on Next UI can we make sure all are present/absorbed on SOW?Can we completely Nex...
Hello ServiceNow CommunityI am trying to write business rule to create new Task sla when Assigned to changes.As per the below script new Task sla is being created,but the new sla Defnition is showing blank.I tried hardcoding newSLA.sla value to 'Sys_...
Hi everyone, since the Xanadu upgrade we do not have the chance to switch between My Work and My Groups Work on the SOW Landing Page since the button was removed. Now we see only our own Work. Does anyone knows if it's a bug or is it planned to be av...
Is it possible to perform bulk approvals at the second level once the first level approval completed for all bulk requests?
We have workflow set up to send out reminders to a manager to complete the on/off board process. However the workflow is not closing when it should and reopening and resending the email. I have attached the workflow and have an event that triggers a...
Hej. We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...
I am trying to calculate a duration field "legal_review_duration" using 2 date/time fields "legal_hold_start" and "legal_hold_end". I created a business rule with the following script. ------------------------------------------- ---------------------...
Hi all, We’re working on a Performance Analytics solution where we need to filter data (like active incidents) based on parent assignment groups, but still include all child groups under that hierarchy. We’ve attempted to implement this using a custo...
