URL Encoding Changing "%2F" to "/"

[MichaelCreatura]

We have a URL that we would like to display on our Employee Service Centre, as a Quick Link. 

The URL is:

https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan 

As you can see there are two elements of "%2F", before and after "calendar".

When this URL is added to an External Link, ServiceNow amends the URL and replaces the "%2F" with a /, which causes the link to break.

https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common/calendar/%3Fcontext%3Dplan

Would it be possible to stop ServiceNow overwriting the "%2F"? 

Appreciate any advice! 

Michael

[Amitoj Wadhera]

Hi @MichaelCreatura ,

I also faced the similar issue and then I tried to double encode the URL. It solved my issue, you can give it a try too!

Double-encoded URL:

https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%252Fcalendar%252F%3Fcontext%3Dplan

If you find my response helpful, please consider marking it as the 'Accepted Solution' and giving it a 'Helpful' rating. Your feedback not only supports the community but also encourages me to continue providing valuable assistance.

Thanks,

Amitoj Wadhera

[MichaelCreatura]

Thanks, @Amitoj Wadhera - looks like that is nearly there but now the URL is just stuck on loading and doesn't actually load the target page. 

Not sure if you came across that?

Thanks, 

[MichaelCreatura]

Hello @Amitoj Wadhera - wondering if you had any advice on how I might fix this? Thanks. 

[Amitoj Wadhera · Accepted solution]

Hey @MichaelCreatura ,

You can try approach 2: By using a URL Shortener

1. Create a Short URL:

   • Go to a URL shortening service like bit.ly or tinyurl.com.
   • Create a new shortened URL using the problematic URL.

2. Use the Short URL in ServiceNow:

   • Use the generated short URL as the quick link in your ServiceNow instance.

If you find my response helpful, please consider marking it as the 'Accepted Solution' and giving it a 'Helpful' rating. Your feedback not only supports the community but also encourages me to continue providing valuable assistance.

Thanks,

Amitoj Wadhera