User with Itil role are not able to access sys_history_set table

[deepum]

Hello all,

I am facing an issue where user has itil role and that role is added the glide.history.role property along with few other roles. I have an read ACL on this table with itil role added. Despite everything in place, the user cannot able to access the history. They can see the history option when they try to access it from the incident table(example table) but once they click it says "Security constraints prevent access to requested page"

 

Can any one help/advise on this please. Thank you !

[deepum · Accepted solution]

HI ticket has been submitted for this issue.
This is not a product defect but a change since Vancouver Patch 6.
ServiceNow response is "By default, the List History option is available for the users with Admin role. To enable this option to non-admins, create a custom ACL rule granting read access to the Record History table"