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Resolved! Execute Flow when Comment is added to an Incident

How do I create a Flow in Flow Designer to run after a Comment is added to an Incident? It is easy enough to specify the trigger condition (Additional comments changes), but how do I access the comment itself, which is a journal field?

GLewis5 by Tera Guru
  • 950 Views
  • 4 replies
  • 2 helpfuls

Resolved! Issue with the email script

Business rule - (function executeRule(current, previous /*null when async*/ ) { var fields = current.getFields(); for (var i = 0; i < fields.size(); i++) { var field = fields.get(i); if (field.changes()) { var nam...

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enhancement request questions

Currently, in my organization there are very generic questions ask to generate an Enhancement request.What are some questions you guys ask on your ServiceNow portal to create and ENHC ticket?

giathiem by Mega Contributor
  • 406 Views
  • 3 replies
  • 0 helpfuls

Resolved! Call a workflow from Flow designer

I want to call a workflow from flow designer so that flow will wait for the event to be triggered. But I can't see 'call a workflow' action in my instance, I have to activate some plugin for it?

default latest record selected in workspace

when user visit a table list view in workspace , we want to show latest record selected by default , we just need to show that record it as a selectthen based on available buttons(remove/delete),  they can perform the action.Note: just need to show a...

KamalpreetS by Tera Contributor
  • 428 Views
  • 5 replies
  • 0 helpfuls

List collector

I have the following list collector.  My requirement is if 'None' is selected, then the other options can not be selected, how can i achieve that?   

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Jen11 by Tera Expert
  • 468 Views
  • 4 replies
  • 0 helpfuls