Resolved! Migrating to ITSM Standard
We need to migrate from ITSM Express to ITSM Standard. Has anyone else recently made this change and did you use a partner? What was your experience?
Forum Posts
Resolved! How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.
How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.
Blog : How to Re-Display Topics After Conversation Ends in ServiceNow Virtual Agent
Hi Everyone,I was working on a requirement in ServiceNow Virtual Agent (Yokohama) where I needed the main topics to appear again automatically once a topic conversation ended.This requirement was specifically for LLM Topics, and the default "Anything...
Resolved! Microsoft Teams (Conversational Interface) – Notification Not Delivering to Teams
Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...
How to Remove Column Filter from a Platform Analytics Dashboard in ServiceNow?
click on edit and Select Data Visualizations on dashboard .In the configuration options, look for the Column and Row menu and ungroup it.uncheck the option “Show column filtering” to remove the filter.Click Save on the top-right corner.
Weird Zurich Behavior
So we upgraded to Zurich from Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...
Avoid Orphan Sctasks and Approval records.
created custom table records through record producer and the custom table extending task table. now i want to create approvals and tasks once the record is created. I have used Flow designer but the sctasks and approvals are getting created but they ...
Virtual Agent Web Client — add “Home” header button to restart chat & trigger Greeting topic
We want to add a “Home” button in the Virtual Agent (VA) chat header, similar to the “Start conversation” icon. When the user clicks this Home button, the VA should restart the conversation by triggering the Greeting setup topic again.
Resolved! Knowledge Article Email
There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event.
Once the sc task state is close completed, then the respective ritm will get to close complete.
Once the request is submitted for a catalog item, the associated Request Item (RITM) has one Service Catalog Task (SC Task). When the SC Task state changes to Closed Complete, the corresponding RITM should also move to Closed Complete.To close the SC...
roles expire
in servicenow when we assign a role to a user it should be expire after a week is there any chance to create like this not delegates roles .other than this i will assign one role to user it will expire automatically
Is it possible to apply SLAs to a custom table in ServiceNow without extending the Task table?
If yes, what are the steps to configure SLA definitions for a custom table?What conditions or configurations are required to make SLAs work on a custom table?Do we need to enable any plugins or set up special relationships for SLA tracking on non-tas...
Virtual Agent Issue
The first picture is of Virtual agent in PROD and in second picture is of DEV, i added in fallback topic in custom fallback topic field in DEV, but when it moved to prod the UI is different and don't have custom fallback topic field, does anyone has...
User can't login to nowmobile app from their mobile
After the upgrade to Yokohoma, some users can't login to nowmobile app. They uninstalled and reinstalled the app and it worked, however for one user, it shows this error - What needs to be done here?
Connectwise integration with ServiceNow
I want to integrate connectwise with ServiceNow to import infrastructure device information into ServiceNow. Need some documentation on how it can be achieved.