Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...
I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?
I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...
Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?
Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...
We dont need to use the UI core anymore to display any incident or RITM, please help
I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...
Hello Experts, Here in below image there is No option to return to initial option to All Topics,is it achivable to see All Topics option insted of directly exiting the chat?if yes please help with suggetions or hints or ideas.. Thanks in advance.
Hi All, We have received a requirement to receive for Offboarding immediate termination an email noification should be triggered to MS teams channel/Chat from ServiceNow.To achieve this we are following this ServiceNow document: Install the Now Actio...
Hallo ServiceNow Community In a scenario where Company X enters the hardware asset (server) lifecycle at the 'Deploy' phase (specifically 'In Test' or 'In Transit'), and does not handle product model creation or hardware asset purchasing/inventory m...
Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Implement email action here var cartID=GlideGuid.generate(null); var cart= new Car...
Hello everyone, I'm new here and I'm setting up the on-call system.I'd like to know why the activation rules don't work when I set the priority and group.I removed the priority and it worked, but I'd like to know if each escalation step shouldn't tur...
Hi, I have Custom Table Called Equipment Request I created for it ACLs "CRUD", I try make the user see only his requests so I created new module called "My Requests" and in its Link Type I made the table Equipment Request, and I create new Acl "read"...
I created custom table called Equipment requests and I created Acl to mange the creating operation I allowed to any user has role (user) to create a new record, now "New" button appear in the table list but when user click on it the form appear with...