CSAT Survey not triggering properly
CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason
Forum Posts
Resolved! Created Scripted APi fetch all the variable from the RITM
Hi All, I want a fetch all the variable for the RITM request and i have used the REST scripted API but i am getting the sys_id for the some of the fields but i do not want sysid beacuse end user will not under stand, Can you advise how to get the ...
Resolved! Duplicate rows in Database view
Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...
Resolved! VirtualAgentは１つしか構築できないか？NowAssist in Virtual Agentは複数構築することができる。
このイメージはあっているか知りたい。左：ただのVirtualAgentは、一つしか作れず、公開するポータル（画面）には同じVirtualAgentが表示される。右：Now Asisst In VirtualAgentは、複数VirtualAgentが作成可能で、ポータルごとに違うVirtualAgentを表示できる。重複はできない。
How to create the ticket view form in employee portal
HiCan any one guide me on this steps I have created search source for incident - while searching with INC number in employee portal its displaying result is showing as form view -In Type head I made as ticket Result its showing as How to enable this...
Resolved! In the assigned to i want to see particular group members name
In the assigned to i want to see particular group members name without applying anything on assignment group. which query i need to use in reference qualifier
Unread Message Indicator for Agent workspace
For easier follow-up on tickets, can we include a way to indicate if there is an unread message in the RITM from the support inbox? Our support inbox is a view of the catalog tasks assigned to the XXX assignment group in the Service Operations worksp...
CMDB Relationship List Reporting
Hi All,I'm hoping to get some advice on reporting CI relationships. I’m pretty comfortable with general reporting, CMDB tables, and Query Builder, but I’m running into a challenge that I haven’t been able to solve for a customer.Right now, we have tw...
Inaccessible app scope
I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?
Resolved! Remove Tab in HR workspace
Hi Team, I need to remove create interaction option in HR landing page. I have modified in sys_ux_page_property.LIST and chrome_tab and removed few values. The interaction is hidded but i still see the empty space which is clickable. {"contextual": ...
Email signatures are getting attached when replied from outlook.
Hi Team, Can you please suggest.Email signatures are getting attached when replied from outlook. Images keep on appearing on the Activity Notes in addition to Email updates. Please refer the screenshotThis was Currently we have set these properties t...
Resolved! Can We Embed A Image/Logo To Excel Exports ?
I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible?
Resolved! Triggered Discovery
Hello experts we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your he...
Why is this so difficult? Creating an alert to show when a caller is a member of a particular group.
I have run this scenario in the community, Google and Copilot multiple ways and there are so many different ways this can be done I'm getting confused because each one I try does not work. Can someone provide a script to do the following: When a n...
