Users with ITIL role not able to create a Standard Change Proposal

[Trish Mac]

I have users with the ITIL role and also sn_change_write and sn_change_read who are unable to create a Standard Change Proposal.  There is no "New" button visible for them to create one to submit.  I thought the ITIL role was all that was needed for this?

Thanks,

Trish

[MattiasJonsson]

The role "change_manager" is required to CREATE in table [std_change_proposal]

If helpful or correct, please indicate so!

[Trish Mac]

Thank you - but doesn't this Product Documentation article indicate that either of ITIL, change_manager or sn_change_write is needed for this?   

I don't want to give all my ITIL users the change_manager role.

Is there a reason that Standard Change Proposals should only be submitted by Change Managers?

Thanks,

Trish

Create a standard change task template (servicenow.com)

[MattiasJonsson · Accepted solution]

It was about a gazillion years since I dove into this, but I "think" as a normal ITIL user, you would propose a standard change based of a successful one, and use that as template inputs. I seem to recall that would be the process.

If you're a change manager, you have additional abilities - like creating the template from scratch etc.

There might be additional info in the Change Management process guide on NowCreate.

If helpful or correct, please indicate so!

[Trish Mac]

Hi Mattias, thanks for this info.  I'm sorry I didn't see it earlier.  I'll dive into your information and take a look.  Much appreciated.

Trish