Users with ITIL role not able to create a Standard Change Proposal

Trish Mac · ‎04-18-2024

I have users with the ITIL role and also sn_change_write and sn_change_read who are unable to create a Standard Change Proposal. There is no "New" button visible for them to create one to submit. I thought the ITIL role was all that was needed for this?

Thanks,

Trish

MattiasJonsson · ‎04-18-2024

It was about a gazillion years since I dove into this, but I "think" as a normal ITIL user, you would propose a standard change based of a successful one, and use that as template inputs. I seem to recall that would be the process.

If you're a change manager, you have additional abilities - like creating the template from scratch etc.

There might be additional info in the Change Management process guide on NowCreate.

If helpful or correct, please indicate so!

View solution in original post

Trish Mac · ‎06-13-2024

@MattiasJonsson I did some testing on this. I didn't see the "Propose a Standard Change Template" on the form context menu even though that was enabled on the UI action for that. That has now been resolved with the assistance of another Community member as I posted on that issue specifically.

Then I tested your suggestion that this should be done via the "Propose a Standard Change Template" and I found that it works a couple of ways:

1) from an existing Standard Change Template in the Standard Change Catalog, which produces a blank template with guidelines on how to fill it out

2) from an existing Change created from a Standard Change, which fills in the fields from the Change template the Change was created from, which may work when either the new change is similar to an existing one or when edits to an existing one are required. More testing to be done here but also looks good.

Overall, I believe you have answered my question and thanks very much for your assistance. I'll accept your Solution.

Trish