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CMDB and alias tables

Looking for help on using Pseudo or Alias names for servers/hostnames: I am setting up as follows:  See attachment example.a/ Business service is for example called 'Ereg'> then relating it to the application services (s) eg. eReg Vscan, eReg Web, et...

Published reports Not accessible through Links

There is an issue that when user clicks on published report URL then below message comes.But when user open ServiceNow page first and then paste the report URL in separate tab, then report is accessible. Why is this happening

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SHALIKAS by Tera Guru
  • 558 Views
  • 7 replies
  • 0 helpfuls

Unable to load CA Certificate

Hi, I'm currently testing out MTLS connection to the PDI instance. Tried to create a new CA certificate in the "CA Certificate Chain" but when I submitted form with the PEM file, it gives an error. In the logs, there were the following entries: Unabl...

Henry Wong by Tera Contributor
  • 920 Views
  • 2 replies
  • 0 helpfuls

Assistance with a Catalog Client Script Please

I'm trying to get a catalog client script that is an onChange script that will check for the existence of the company name.  I have a very simple form to experiment with that is just a check box and the Company Name and Address.What I am trying to do...

Screenshot 2025-04-12 at 7.57.47 PM.png

Need a schedule job to retire the record

HI Community, I have a requirement, the software instances (cmdb_software_instance) table will be updating on the daily basics in our system. Now I need to write a schedule job to retire the software data/records which are not updated for the last 7 ...

suuriyas by Tera Contributor
  • 653 Views
  • 11 replies
  • 0 helpfuls