in incident table need to show teams icon if user click on it then it should take to assigned person
in incident table need to show MS teams icon if user click on it then it should take us to assigned incident person Microsoft teams chat window
Forum Posts
Resolved! Auto Populate Assets of Requested for in Order Guide
Hi All, We are using order guide - Employee Transfer RequestIn that Asset Return is 1 item where all the assets of Requested for should be auto selected I am using this script but its not working. The data is not getting auto selected on portal.List ...
Displaying exact date from the cmdb_ci record creation to current date when the record is loaded
When a user opens a CI record, an informational message should display the age of the record from its creation date in the format "Years Months Days Hours Minutes". For this I tried using script include and client script from a scoped application to ...
Resolved! Duplicate problem created post closure of P1 incident at the same time
Hello Everyone, We have identified an issue where, following the closure of a Major Incident (P1 incident), duplicate problem records are being created. One record is generated under the user's name, while another is created by the system.This occur...
Resolved! Catalog Variable that displays a users Direct and Indirect Reports
Hi,I have a request for a catalog item that requires a field that references the sys_user table to display a managers Direct and also Indirect reports (No other users should appear). I've had no issues getting it to display direct reports with a refe...
RE: Hide/ Disable Chat option in CAB WorkBench
Hi All, As part of my project requirement, I need to hide/disable the chat option available in the CAB Workbench.Please suggest the best possible solution. Regards,Nandini
Does OLA consider the legacy data ?
We are setting up new OLA, will it consider the 2024 Incident/Case record ? Or for the day we set up OLA, from that day the current data will be considered ?
Sync Attachment between sc_request to sc_task and visa versa
I have a requirement to sync attachment between sc_request and sc_task and vis versa I tried the below script using business rule while it is working for sc_task to sc_request . I tried using similar logic to copy from sc_request to sc_task it is ...
attachment not sync
Hello Team, We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident...
Call VA topic from Flow designer
Hi All, I have requirement to call VA topic from Subflow or flow designer. Is there a way we can achieve this in ServiceNow. Thanks in Advance Anil
Resolved! Restrict the 'Date' variable in a catalog item to only allow only the 3 month clickable
How to restrict the 'Date' variable in a catalog item to only allow only the 3 month clickable
Unable to turn on Public Access option under General for Virtual Agent settings.
I'm trying to enable virtual agent on our portal. Unauthenticated users are able to access the portal but as soon as they click on virtual agent it takes them to SSO page. When I disable Multiple Provider SSO, it then takes them to login page. All my...
ESC portal manage roles for My tasks
In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.How to manage the visibility of this option?Users are not seeing all the records that are actually still have permissions in sysapprover table.
Search globaly reference field data
There is some OOB table, on which we have created a custom reference field which refer to a custom table, so the requirement is when we search globaly any specific field of that custom table it should return the OOB table record
How can you make the search bar on the /sp portal display for unauthenticated users
Hi:Anyone know how to make the search bar on the /sp portal display for unauthenticated users?I tried making the search widget public but it didn't do the trick. Thank you!
