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Resolved! Service catalog same questions

In my requirement i have few fields in my requirement sheet where one question is similar "Additional comments to support the request"how can i create question with same sentence?Also if we want to hide multiple fields do we need to use UI policy for...

vikaskumarc by Tera Contributor
  • 339 Views
  • 3 replies
  • 1 helpfuls

Live Agent tier 2

Hi,I'm working on Washington version and have been tasked with creating a Virtual Agent that initiates a live chat during the incident creation process. The flow should prompt the end user with an option to connect to a live agent.Currently, I'm enco...

Resolved! Give a pop up once UI Action is clicked in SOW

I am working on problem management , we have a OOB UI Action 'Create Problem' on incident table. As soon as we click on it a problem record is created and saved.My requirement is to show a pop up box first and when user clicks 'OK' then only proceed ...

Amey8 by Tera Guru
  • 851 Views
  • 5 replies
  • 0 helpfuls

Need to edit change request values

Hi All,How can  modify the assignment group value from an change template.I'm trying to change assignment value from Modify Template but not able to change.while saving its showing all field in red and redirect to proposal is there any another soluti...

RunaliP by Tera Contributor
  • 544 Views
  • 5 replies
  • 0 helpfuls

Incorrect Timestamp of worknotes in activity

Hi All,   We have migrated Worknotes/Comments from OOB table to Custom table using a fix script.   Worknotes of OOB table record is copied to Custom table record, but the timestamp of Custom record worknotes activity log is showing with the time at t...

CSA Question

What action will allow you to personalize layouts of columns in a list?A. Context Menu > View > PersonalizeB. Click Gear Icon > Personalize window options > Select the appropriate columnsC. Select the column to be personalized and right at the header...

sanasayyad by Tera Contributor
  • 657 Views
  • 3 replies
  • 1 helpfuls

CSA Question

What do you need to do before you can use an Application-based trigger in your flow?Activate application trigger spokeActivate trigger security rulesActivate application spoke, and plug-ins as needed Assign Application trigger role to SMEActivate app...

sanasayyad by Tera Contributor
  • 593 Views
  • 2 replies
  • 3 helpfuls