Users with snc_internal role are not able to open request type tickets which were created for them

[GaneshErike]

Hi,

Users with snc_internal role are not able to open request type tickets which were created for them.

they are getting "Security constraints prevents the display of this record".

But they are able to open incident and bpo tickets.

I found one ACL which was created to allow users to open their request tickets which were created for them, but still users are getting the same error.

Please help me to resolve this issue.

Thanks,

Ganesh.

[Ankur Bawiskar]

@GaneshErike 

then ensure this ACL is also passed not only with roles but also with script.

If my response helped please mark it correct and close the thread so that it benefits future readers.