Notification

[Community Alums]

Hello Team,

I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table)  so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification.

Please advise. 

[_Gaurav]

Hi @Community Alums 
You can create a notification on the problem table where the reviewer field is created and select the option 'Record is inserted' under when to send section and  you can select the field Reviewer under whom to send section and in the last section you can add the notification content.

Please mark this as helpful if this resolves your query.
Thanks

[Rohit Singh]

Hi @Community Alums ,

In which table Reviewer field is created?

Regards,

Rohit

[Community Alums]

Problem table

[Nilesh Pol]

Hi @Community Alums 

Hi @Community Alums 

You create new Notification by System Notification > Email > Notifications.

select When to send: Record Inserted (or when the PTASK is created).

Recipients tab, select Users. Set the User field to your custom field Reviewer.

Set up Message and Subject as per requirement.

Finally, Create a After Insert Business Rule to Trigger the Notification onthe table where your PTASK records reside. You can add a condition in BR to check if the RCA type is selected.

Script:

(function executeRule(current, previous /*null when async*/) {
if (current.type == 'RCA') { 
var gr = new GlideRecord('sys_user');
if (gr.get(current.reviewer)) { 
var user = gr;
gs.eventQueue('notification.email', current, user.email, user.name);
}
}
})(current, previous);