VA: assingment group not updating in create ticket topic

[akarshagnihotri]

I'm using VA create incident oob topic block to create incident, it working fine, but when I'm checking in incidents for those created incident it's showing assignment group different not the one which I'm passing though it's updating other details correctly like short desc. and priority, how to fix that?

[swathisarang98]

Hi @akarshagnihotri ,

Could you please share the code which you have written for this ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[akarshagnihotri]

Hi Swathi, 

I'm using inbuilt topic block, but still I'm giving function below:

(function execute() {

var incident = new GlideRecord('incident');

incident.initialize();

incident.caller_id = vaInputs.caller;

incident.sys_created_by = vaInputs.user;

incident.short_description = vaInputs.short_description;

incident.assignment_group = vaInputs.assigment_group;

incident.cmdb_ci = vaInputs.cmdb_ci;

incident.urgency = vaInputs.urgency;

incident.impact = vaInputs.impact;

incident.contact_type = 'virtual_agent';

incident.comments = vaInputs.comments;

incident.incident_state = vaInputs.state;

//Save this incident as a variable to use to display it

vaVars.inc_sysid = incident.insert();

//Link this incident to the Interaction

vaSystem.attachRecordToConversation('incident',vaVars.inc_sysid);

})()

[swathisarang98]

Hi @akarshagnihotri ,

here vaInputs.assigment_group assignment spelling is wrong correct it and try once ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang