Hi, We are working on CISCO Catalyst center and Servicenow integration and all setting are configured but events are not getting triggered in servicenow.We also have solarwinds as integration and same event is coming through solarwind source,but notD...
clean up inactive users w groups and roles
Hi Why are Translated Name / Field getting added to update sets? How do I disable this? When I move from DEV to UAT though there are no clashes when I run the preview, the variables with choices are not getting moved.I have one named environment with...
Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...
Hi , I am new to ServiceNow. I had been working on the Incident form today and Looks like I modified something in the Dictionary for Short Description. The Fields are available in the form as below. But when I create an incident the error still Show...
we have "VOC Survey Dashboard" as below all reports from "Metric Result" table.requirement is :'Data Version' field from Case table have 3 choice, cases got created through the record producers to the case table and Data version field choice will be ...
Hi, The user submits a request, and their manager approves or rejects it. If the request is approved, the user is added to the idea group and assigned a catalog task. Once the task is completed and closed, the user should be removed from the group. ...
I created report in vertical Bar using UI Builder data visualization component ,I want user defined group by that display report per month in column how can I achieve it?
Hi, When you create a change model with a template under the Template Management category and of type Normal, it appears under the Preapproved tab on the sn_chg_model_ui_landing page, when it should appear under the Models tab.How can I modify it so ...
I'm creating an LLM virtual agent topic that uses the now assist assistant for QNA-based search through KB articles. However, when I try to test the topic, it keeps on loading and then says the following:Sorry, there was a problem on my side trying t...
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
I found two options to integrate the Confluence with ServiceNow using below methods:- 1. Exploring External Content Connectors2. Integrating with Confluence Cloud with OAuth2.0 Which method will require licensing cost and which does not require cost ...
I have an utterance: "Who does @employee work for?" The entity is Employee, so within my Topic flow, how do I get get the value of the entity??? Therefore, if I enter the following in the Virtual Agent:"who does John Doe work for?", I want the Topi...
I am trying to figure out how to exclude an approver from being a part of the group approval if one of the following conditions exists:an approver within the approval group is the opened by ORan approver within the approval group is the requested_for...
