Change the DATE/TIME picker of the catalog item
Currently DATE/TIME picker is visible likeI need to change it as like
Forum Posts
Resolved! Prevent automatic Request creation via Catalog Item
Hello, i need to create a catalog item which will create a normal change which is in authorize state. It is no problem to do that with a flow but at the same time the catalog item always creates a REQ and a RITM before creating the change. Is there ...
Resolved! Missing Plugins in Yokohama Test Instance – Migration from Xanadu
Hi everyone,I'm working on a migration project from Xanadu to Yokohama and have encountered an issue with missing plugins in the Test instance of Yokohama.In the Dev instance of Yokohama, I can see and use multiple plugins, including:Service Graph Co...
Resolved! Logout Agent's session automatically if browser is closed
Automatically log out the agent's session when the browser is closed. The system is still trying to connect the chat to an agant and by implementing this ensures that if there's only one agent online, incoming chats won’t remain stuck in the queue du...
Resolved! Send notification in the chat to user when incident created with incident number
In the Interaction when the user clicks on "Create incident" and an incident is created, we want a notification to be sent to the user in the "chat itself". I haven't yet explored the intricacies of VA. Just delving on the surface. Any suggestions ...
How can I manage the external mails to avoid the creation of new incidents?
Hi, Our company works with external clients which are using also ServiceNow. They have different incident numbers to ours, then every automatic email regarding an incident created in their instance comes to our instance with their incident number but...
Add new reports or modify existing ones in Digital Portfolio management
Hello all, As we see below, we have change related reports in the build tab for a technical service in the Digital Portfolio management.How do I add new reports to this or modify the existing ones? Thanks in advance. Thanks,Ravish
Notification, Who will receive(cc) doesn't work
I set the notification receiver in Who will receive(CC) tab.But the CC are not working? I want to know the reason. On the other hand, add CC by email script is OK, but in Who will receive(CC) is not working.BTW, the notification is trigger by some e...
How do we govern Risk Accepted Problem records in Servicenow?
Hi All, I have got a question for this community. My concerns are around the governance we can built in ServiceNow for Risk accepted problem records. So currently we could set up automation to manually review Risk accepted Problem records within 365 ...
Difference between ServiceNow Enterprise License and ServiceNow ITSM professional License
Hi Team,We have a requirement to Integrate LogMeIn with ServiceNow using Rescue by LogMeIn Plugin.ServiceNow Store - Rescue by LogMeInAs checked on App Store System Requirements states we will need ServiceNow Enterprise License.We have ITSM Professio...
Kb article number is not displayed in the KB Breakdown widget in VA dashboard.
After marking a KB article helpful from the VA (Virtual Agent) conversation, the respective KB (Knowledge Base) number is not showing-up on the KB Breakdown widget in VA dashboard.The kb breakdown widget is showing no results at all. I found a soluti...
Continual Improvement Management (CIM)-Not able to see "Value Category" field /related list project
Continual Improvement Management (CIM) Application-Not able to see "Value Category" field- related list project- Impact value has been different Can one help into this ? is that any upgrade happened due that those field changed or removed from servic...
Resolved! How to add "Cancel button" after submitting a form in the portal ?
Hello dear community,I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users ...
Resolved! Cancel button on a Form on the portal
Hello dear community,I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users ...
Now Mobile - Recommended for You Catalogs Not Loading
Hi everyone, I'm facing an issue with the Now Mobile app where the catalogs under "Recommended for You" keep loading and open a blank page. Here are some details: - The issue occurs only in the "Recommended for You" section; other catalog items l...
