VA - File picker attachment error handling

[arobertson]

Hi all.

I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments.

During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops and the input box greys out.

I cannot see any error handling built into the file picker or a VA attribute that will let me display a message and return them to a different part of the flow?

Has anyone else encountered this scenario?

Thank you.

[arobertson]

Looks like it might be one for ServiceNow then 👍

[arobertson · Accepted solution]

For anyone else experiencing this issue, ServiceNow have fixed it in the Vancouver release.

[Paul Curwen]

I noticed the same issue, why this ever got released in that state is a mystery, and why it took so long to provide a fix another mystery.