Hi Everyone,
I have a requirement to create a bar report that shows RITM records of different items grouped by an specific variable (That variable is part of a variable set that is contained in those items).
The issue i´m presenting is when trying to apply the group by on the report, when selecting the variable from the list you necessarily need to select an specific catalog item:
Therefore instead of showing ritms of all the items, servicenow only groups correctly the RITMs from the selected item and automatically groups the rest as "Empty" even though that variable is present and filled out for the rest of the items:
I´ve been trying to investigate workarounds but had no luck. Any help here would be appreciated!
