Vendor Management Workspace

[Tommaso2]

Hi all,

Some questions about VMW:

- Incidents in the VMW are records that the vendor has to work on because of AMS for example (so vendor has a contract with the client for incident management and all incidents have to be resolved) or the incidents are those opened against assets provided by the vendor? Both scenarios are possible?

- So the Incident SLAs in the VMW are related to the time needed for the vendor to resolve all incidents?

- Catalog items in the VMW include assets provided by the vendor?

- Real use case for internal vendor?

- What about "Service Commitment for Vendor" related list once you open a vendor record?

Many thanks,

Tommaso

[SANDEEP DUTTA]

Hi @Tommaso2 ,

All the questions you have directs to only one answer, it will be all with respect to Vendor itself.

Vendor Management Workspace concentrates on performance monitoring, relationship management, and data-driven decision making. It provides a centralized platform for tracking vendor performance against KPIs, managing contracts, and monitoring compliance.

SLAs in VMW are not limited to incidents. The platform supports comprehensive SLA tracking that includes:

• Service-level agreements tied to vendor contracts - monitoring vendor performance against agreed-upon service commitments

• Service delivery metrics - tracking delivery times, service quality, and compliance rates

• Contractual obligations - ensuring vendors meet their commitual commitments beyond just incident response

You can create vendor SLAs and service commitments directly associated with vendors4. The system tracks performance against these SLAs and can apply service credits when vendors fail to meet commitments.

[Tommaso2]

Hi, thank you!

Can you please provide a feedback to the following questions?

- Incidents in the VMW are records that the vendor has to work on because of AMS for example (so vendor has a contract with the client for incident management and all incidents have to be resolved) or the incidents are those opened against assets provided by the vendor? 

- What about "Service Commitment for Vendor" related list once you open a vendor record?

- Catalog items in the VMW include assets provided by the vendor?

- Real use case for internal vendor?

Many thanks!