View option is not visible at RITM Form

[zee15]

Hi,

I am currently working on a custom process where I need to create and use a specific view. However, I am unable to see the View option on the RITM form, as shown in the screenshot below.

But, the view is visible in the RITM list view see the screenshot below:

Could someone please help me understand why the view option is not visible on the RITM form and how I can enable it?

Any assistance would be greatly appreciated.
Thanks in advance.

[Aditya_hublikar]

Hello @zee15 ,

 I think there is any view rule that might restricting you to change view or not able to see view option. 

Please check is there any view rule that restricting you to change view .

 You can refer this thread :

https://www.servicenow.com/community/developer-forum/view-options-is-not-present-on-list-on-incident...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[Aditya_hublikar]

Hello @zee15 ,

 I hope you are doing well. Does my response helps you ?

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Ankur Bawiskar]

@zee15 

if there is a view rule and it's showing particular view then on form you can't switch the view

Did you check that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[zee15]

Hi @Ankur Bawiskar 

There is only one rule applied to the default view, which I have already deactivated.

I have also created a Service Portal view, which ideally should be visible but its not idk why. So just want to understand why the View button is not appearing.