Vip users flag is not showing when selected on caller field of incident why?

[Debasis Pati]

Hello All,
when i have selected a vip user in the caller field then it is not showing red color or any diffenece to identify th caller is a vip 

what could be the issue its showing in red color in the default view but no differnce or coloer showing in service operation workspace.

@Ankur Bawiskar  any idea?

[Ankur Bawiskar]

@Debasis Pati 

this should work Out of the box in workspace and native as well

are you testing correctly?

see UX Highlighted value is present for incident caller_id field or not

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[Debasis Pati]

still its not showing @Ankur Bawiskar 

[Debasis Pati]

Hello @Ankur Bawiskar ,
Have you checked the screenshots?

[Ankur Bawiskar · Accepted solution]

@Debasis Pati 

I am not able to see it on new record while creating INC in SOW

Seems this is OOTB behavior for Workspace because the conditions are evaluates once form is saved

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