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08-25-2024 10:29 PM
I need solution for below scenario..
When no Live Agent is available Virtual Agent User should be able to schedule call or chat back in their preferred time. How to configure and enable these feature in VA?
08-19-2025 02:23 AM
we have a plugin called omni channel callback, we can enable the same, it comes with OOTB topics, we can make use of it
