Resolved! Virtual agent icon in service portal
Can someone please help me in changing the virtual agent icon in service portal
Forum Posts
Resolved! How to Bring Variable data from Change to change Task
Hello All , I'm creating an change request using Record Producer and also creating change Tasks so here my challenge is in the change_task I need to update the Short description from the Variable value and I could not see variable data on change_task...
Resolved! PA Change Success Score JOb
Need to understand about the Data collector JOb which comes under package Change management change success score,There is a JOb named " CHange success score for today",it is an on-demand job and neither its daily nor historical,i just want to know wh...
Need help to fix the onChange Client Script
Hi All ,I am facing issue with the below onChange Client script on Impact and URGENCY Field, as per the below scriptIn my Incident form there are two drop down fields - Impact and Urgencyin Impact the options are : 1 - widespread , 2 - significant , ...
Knowledge Related Articles
When I add related articles, they appear when viewing the main article in the service portal. There is a Related Articles section on the right-hand side. However, I cannot see where they display in the client. If service desk engineers are using Agen...
License Usage report for ITSM and ITBM roles
Hi, There is a business requirement to utilize the dashboard to have a quick and easy view of what and how many roles we are using.Can anyone help me with reports for ITSM and ITBM related license Usage reports. I have tried creating one for ITSM but...
NLU Service is not available in new PDI
I have noticed that in new PDI instances that the NLU service is no longer available, or at lease it appears that way. In my previous PDI it was working as expected. I have released and spun up three new PDI's with the same issue when going to the NL...
Resolved! want to know how can i give access to a user who is not the member of that given group
HI ,As i am new to servicenow, i have a requirement that a user is not able to access a given group but as per requirement she need the access so that she can use all the facilities provided by the group .How can i get this done in servicenow .can ...
Resolved! How is Custom table charged?
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
Service catalog Flow Designer
My requirement is, if a user orders any catalog item then the RITM has to be created with the SC task and SC task has to be assigned to a particular assignment group, when the group member changes the SC task state to closed complete then it should u...
Resolved! How is custom table charged?
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
Resolved! Hide user records in the Assigned to field.
Hi Team,Based on logged in user I want to hide the user records in Assigned to field.Example: Which users are in Indian county or Group is -xxx- that user select a --Y-- group in the assignment group field. we hide few users in Assigned to those a...
While working on Import Set, there is a source table and target table , when I import using import s
While working on Import Set, there is a source table and target table , when I import using import set then there are duplicate records get created in my 'contact name' field's reference table . I want to restrict it without data lossfield - contact ...
UI Builder: Not able to create/update related list component
Hi,I see an error stating "Record/Form controller required. To finish building add the controller to your page". I am not able to created new related list components nor i am able to save/update existing related list components. It keeps posting the ...
User Criteria script
Hello, looking for a help in creating a user criteria script to restrict visibility of catalog item based on user job title. Only manager and above can access it. Thanks
