We want to add the "Preview this record" button to a list collector variable on one of our service catalog items. We are not seeing where we can do this within the new catalog item. Essentially, we want the variable to be similar to the watchlist opt...
How to Create Attached Article Related list Same as for Interaction Record as in Incident Records related list. When An KB Article is attached to Work notes in interaction record. Need to Visisble KB Article in Attached Knowledge Related list in inte...
I'm working in workflow editor. I'm stuck with mapping fields from service catalog item to change request table in workflow. The catalog item is the one which submits the RITM ticket.
Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy.
Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...
As a data scientist who's trying to optimize the recognition of the virtual agent, I'm having trouble making intelligent decisions with this product. My understanding is that the following happens each time a user submits an utterance: 1. The utteran...
Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...
Hi all,As per my business requirement, I need to activate NLU Model. For that I duplicated the Existing ITSM NLU model and trying to sync vocabulary sources for that model as there are large number of records. Please find attachment VS-1 For this, I ...
Hello,I want to auto close the change from review state, when all its associated tasks are closed.How can I achieve this??Thanks in advance!!
Hi,I tried to follow Send a binary attachment using file upload: Javahttps://www.servicenow.com/community/developer-articles/attachment-api-rest-call-using-java/ta-p/2329743When uploading getting Exception java.net.SocketException: Connection reset ...
I have a catalog item which is inside an order guide. If I am using POST operation directly on the catalog item, I am getting error as "Security Constraints prevent ordering of item" (400 bad request).
Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...
I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...
Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening - Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...
Hello, I'm fairly new to the scripting side of SN. I'm attempting to populate 2 fields on a record producer (organization and activity) from the hr profile table. Variables are:u_activityu_org field names:ActivityOrganization table i need to pull fr...