Resolved! Virtual agent icon in service portal
Can someone please help me in changing the virtual agent icon in service portal
Forum Posts
Resolved! How to Bring Variable data from Change to change Task
Hello All , I'm creating an change request using Record Producer and also creating change Tasks so here my challenge is in the change_task I need to update the Short description from the Variable value and I could not see variable data on change_task...
Knowledge Related Articles
When I add related articles, they appear when viewing the main article in the service portal. There is a Related Articles section on the right-hand side. However, I cannot see where they display in the client. If service desk engineers are using Agen...
NLU Service is not available in new PDI
I have noticed that in new PDI instances that the NLU service is no longer available, or at lease it appears that way. In my previous PDI it was working as expected. I have released and spun up three new PDI's with the same issue when going to the NL...
Resolved! How is Custom table charged?
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
Resolved! How is custom table charged?
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
Resolved! Is there a way to approve request in bulk
Hi, Is there an oob functionality to select multiple requests and approve them in one click from portal.
Email notifications to external user.
Hi Team,Good Day! I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers a...
Create new view and view rule
What is View and View Rule, How do we create new view for incident table,Need to be create new view i:e "Critical Incidents"
Resolved! how to filter based on selected stock room ?
Stockroom -> alm_stockroomConsumable -> alm_consumable i tried to use this qualifier on the consumable but i kept getting everything not the one specified to the selected stock room javascript: "install_status=6^stockroom=" + current.getValue(...
Resolved! tried to pull the stockroom name in a catalog form not working
how to update the stockroom name based on the assignment group ? i tried to use this but stockroom field of the form is still blank i created the business rule on it . (function executeRule(current, previous /*null when async*/) {// Check if As...
Remove User from a group with flow designer
Using a flow, I want to add a user to a group. However, I want to first check to see if the user is in SNC External group. If yes remove the user from the group before adding to the new group. If no just proceed to add the user to the new requested g...
CSDM Location management Framework for duplicate entries.
As per CSDM framework in Location management there is a way to identify the duplicate locations for which there are additional attributes placed on Location table such as : Source: The origin of the location record.Location type: The position of the ...
Catalog variable to accept decimal values up to 2 digits?
Catalog variable to accept decimal values up to 2 digits?it should take whole number but only 2 decimal place should be allowed for decimal value.
Flow designer to execute same action process for IF condition
In flow designer If condition to check approval field is true then "ask for approval" then once approved then activity to follow for look up records , create record , send mail etc.Check approval field is false , then skip approval then the same acti...
