Virtual Agent Dashboard - Role to view 'content_id' in Deflection Count metric
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04-04-2025 07:14 AM
When downloading the data for the 'Deflection Count' metric in the Virtual Agent dashboard, we are observing that the 'content_id' field is not available for non-admins. Is there a specific role (that's not admin) that can provide access to this data/field?
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