customer satisfaction score data is not displaying in IT Executive Dashboard
Hi... Customer satisfaction score is not showing in my IT Executive Dashboard. Kindly help me out if I am missing something. Thanks
Forum Posts
Formula Indicatorr
Hi team I'm doing a Performance Analytics lab activity here, and I have done everything right but I'm getting this error (1 breakdown is not available because it does not apply to one or more contributing indicators of the formula), anyone who has f...
Filter @mention on CSM workspace
Hey everyone, I have a BR that filters the mention's users on work notes on the basic regular Case form.This filtering is required for the same field on the CSM Configurable Workspace, but when trying to see if that BR is triggered on the workspace, ...
How to add or remove virtual agent card response hyperlink fileds in portal view.
We enabled the topic of My assigned equipment in VA.*It is giving hyperlink to the configuration item when I click on that link below fields are showing.*But I want to remove a few fields from that view. How we can do this? Thanks,Kishor
Dynamic Choice Input - No Records Found loop?
Hi guys, here's the business - be able to search active incidents for users based on their name in the Request For field. Everything is working find with the Dynamic Choice Input (with the variable name being handed off from a text input). My issue i...
Resolved! Change 'Number' field on 'Observation' table that is extended from Task table
I'm trying to change the label of the Number field on the observation table (sn_audit_advanced_observation) with label "ServiceNow Number". Was unable to do a dictionary override. Can someone please assist?
using glide ajax and client scripts to populate values to meet the requirement
I have a field project category on both project form and timecards form . If i select a porject categiory on the project form it must autopopolate on the timesheet form automatically .How can i solve this .\? ThanksHitesh
Resolved! Inbuilt Table for Warranty, or Software Information
Hello Everyone, I am trying to look for Inbuilt ServiceNow table that is designed for handling Hardware warranty for the Assets that are purchased by the organization. Also, likewise does there exist another table that is designed by ServiceNow that...
Resolved! ServiceNow Virtual agent Lookup Utility
I have been trying to create a topic that allows me to make decisions based on the user's country. For example, if the user is located in the United States, display certain information and if the user is located in Ireland, display another informatio...
Only one Response SLA et one Resolution SLA in reports
Dear Community, I am implementing Resolution and Response SLAs on incident and requested item table.My company wants to track the SLAs and do reports in order to report the number of SLAs breached or not.Sometimes the operators do mistakes and open s...
Email Notification was not triggered to users even after the event got processed
hi, Create Event record in flow designer is triggered, and processed but parm1 and parm2 users are unable to get notify. Its showing state is Processed and along with the duration, but users are not getting any Notification.
To populate related RITM number , SCTask number in Submit Order ( Service Catalog API )
Hi, There is add to cart and then submit order (POST) REST API for creating the request.So, at the present time in OOB - the response of the submit order is - (for example ticket) - { "result": { "request_number": "REQ0347186", "request_id": ...
Unable to find a request which raised 6months before
Is there anyway where I could find a request which user has raised 6months before ,I only have the request number ,I tried by checking on service request table, audit ,meta. Can someone help me to know how to find the record.any queries we can run an...
Regular expression
Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...
Record Producer- MRVS
Hii... I have created a Table ABC having a field Crisis Country (ref -Country table) and then created 10 records with initial ten countries. so now they are my crisis countries. Then i created Record Producer (named Crisis Country) in this I have MRV...
