Request is created from interaction. When request is created , end users get a notification. The requirement is , once the end user replies to the notification via email, it mail should be added in the additional comments of the RITM and the fulfille...
hi, i want that whenever i type in my virtual agent something related to record producer, it should suggest me my record producer that i have created and knowledge article as well, i am really struggling to configure it. i am only getting information...
Hello All,I have one requirement where two fields are with same name and I want to distinguish fields without changing their name in dictionary.Example : On catalog task list view there are 2 fields "request_item.item" and "item", but when we see for...
In the SLA form, what will happen if I only enable retroactive pause, but not retroactive start. If retroactive pause will still work without retroactive start? or we can only use them together(retroactive start and pause)?
Hi, We do have a requirement to allow ITIL licensed users to edit State, WorkNotes, Comments, Parent Incident columns in list view for incidents where the Source OR Bottler Impacted is Event Monitoring except where incident priority is P1, P2 For thi...
Hello Team, How can I add depedent value ( dynamic selection ) in the "reason for visit" in walkup portal. Like when end user selects reason as "something is not working" I need to populate a dropdown list with options " laptop, desktop, mobile etc"...
Hi, In production, the role 'u_aqcc_read' is having 3 members like: A,B,C, so they can have access ready only. In test, the same users A,B,C is having access to edit or write. So when we clone from prod to test the role 'u_aqcc_read' is adding to use...
Hello,I need one condition in which when i select a dropdown value first it show a more information in pop up and when i click ok than it redirects to new page or new form in both catalog form and sp portal. Thank You
I'm looking for information around modifying the class field on the sys_user table to include an additional class. We have seasonal workers that I'd like to "classify" as seasonal. Also some service accounts/utility accounts that I'd like to classify...
When using PA Widgets, I'm able to add a Description on it that shows up in the Dashboard as a help - info displayed when you hover the mouse over (?) simbol.I need to do something similar in an standard report (not PA) displayed on a Dashboard, is t...
I am trying to export all closed cTask and after export I am unable to find cTask belong to standard change or normal change or emergency change. Can we add change type field on cTask form and popualate change type? So that I can export the cTask eas...
Script Include:*************************************************************************************var RequestUtil = Class.create();RequestUtil.prototype = { initialize: function() {}, createRequestFromIncident: function(incidentId, catalogIte...
Hello,I created an Email Client Template on table "sn_customerservice_case" and added an attachment.Selecting this template out of a case via "compose email", the attachment is not shown and also not send to the recipient.in tabel sys_attachment the ...
Hello Everyone, I can see under (system logs > Error.) so many errors with this message (Error accessing descriptor for metaObject: package_private script include function MultiSSOv2: no thrown error) Anyone can help me how to remove these errors or...
I want to show the status of service operations on portal, but I don't know which widgets I can use.Is there any suggestions?Thanks in advance!
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