Virtual Agent in MS Teams: Button response not working

dsamonte
Tera Contributor

Hello, I need some help with troubleshooting an issue when users respond to our VA when they are asked to choose yes/no. When users tap the yes/no button on the VA question, it doesn't work and VA does not respond. Users need to type "yes" or "no" for the response to be recognized by VA. This only happens on mobile android phones. 

0 REPLIES 0