virtual agent incident creation

[LakshmiRatC]

when we are creating incident from virtual agent, user need to select priority and incident should be updated with that value. How to achieve this

[Ehab Pilloor · Accepted solution]

Hi @LakshmiRatC, 

It's better not to assign Priority value directly as it is based on Impact and Urgency in Data Lookup Rule. Use Impact and Urgency for your topic to set the Priority in the record. 

Use this learning plan Developer site to achieve updating of any field in the record: https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/servicenow_application_d...

If you found my reply helpful, please mark it as Solution and Helpful. It will help me and the community.

Thanks and Regards,

Ehab