Virtual Agent [Instead of welcome greeting I'm getting product issue e.t.c]

[Avinashavi]

Hi all,

I'm facing issue In VA Instead of a welcome greeting and showing me everything I'm getting (product issue, etc.) as a topic recommendation, help me with your solution. I tried a lot by changing the welcome and topics, but still, it remains the same.

Attaching Screenshot here:

Thanks in advance.

[Sujatha V M]

@Avinashavi Do you want those promoted topics to be listed or not? If you want them to be removed. Please follow the below as per the screenshot,

And for your "Show Me Everything" button, please check this link below : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823729

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.