Virtual Agent not redirecting to same topic if user tries to utter same utterance again .!!

[Hemachithra]

Hi Experts,

Can anyone help me in comparing the current topic and the topic returned by the utterance uttered by user.

The virtual agent not recommending the same topic if user again utters the same intend .

var topicCurrent = JSON.parse(vaVars._topic_current);
var topicName = topicCurrent.name.trim();

gs.info("Current Topic Name: " + topicName);

var searchTopic = vaSystem.switchTopic(vaSystem.getSearchText().trim());

gs.info("Search Topic Name: " + searchTopic.name.trim());

if (topicName === searchTopic.name.trim()) {
    gs.info("Matching topic found.");
    return searchTopic;
} else {
    gs.info("No matching topic found. Falling back to 'A.V.A Search Fallback topic'.");
    return vaSystem.switchTopic('A.V.A Search Fallback topic');
}

The above code always takes the else part .
Please provide your inputs.

Thanks in advance!.

 

[Mark Roethof]

Hi there,

When debugging searchTopic, topicName, what value do you get? Is it the expected value? Or is it already going wrong at one of these two?

I do notice you are using vaSystem.switchTopic on two places in your script. .switchTopic is outdated since a few releases, use .switchTopicById or .switchTopicByName

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/concept/vi...

Kind regards,
Mark

[Amit Gujarathi]

HI @Hemachithra ,
I trust you are doing great.
Here's a user-friendly and professional solution for your ServiceNow query:

var topicCurrent = JSON.parse(vaVars._topic_current);
var topicName = topicCurrent.name.trim();
gs.info("Current Topic Name: " + topicName);

var searchTopic = vaSystem.switchTopic(vaSystem.getSearchText().trim());
gs.info("Search Topic Name: " + searchTopic.name.trim());

if (topicName === searchTopic.name.trim()) {
    gs.info("Matching topic found.");
    return searchTopic;
} else {
    gs.info("No matching topic found. Falling back to 'A.V.A Search Fallback topic'.");
    return vaSystem.switchTopic('A.V.A Search Fallback topic');
}

[Mark Roethof]

Where is the difference between the code of the one posting this question and yours? I only see a difference on two blanc lines removed 🤔

Also note:

".switchTopic is outdated since a few releases, use .switchTopicById or .switchTopicByName"

Kind regards,
Mark

[Hemachithra]

Hi @Mark Roethof ,

How can we get the topic name from the user input ?
I have fetched the user input using the below system method.

vaSystem.getSearchText().trim()