Hello,
I have two issues with virtual agent that i tried in every way to solve, but i just can't find a way.
I am working with the Virtual Agent. I have a demo to show and i would like to impersonate beth anglin. I want to show the va functionalities and i created 2 topics. While impersonating Beth anglin, i'm only able to see one of the two topic. the one i cannot see is a rearranged "get help with a product" topic. Works fine while i'm the user and anyone in the organization, but when i'm impersonating beth anglin the topic doesn't appaer to her in the "show me everything" list when opening virtual agent from the portal. I tried giving beth the role virtual agent admin but that doesn't solve the issue.
Another question , also related to Virtual agent. Let's suppose that an user. instead of clicking on show me everything, just immediately types the request to the virtual agent. My issue here is that by doing so , there is this confirmation message: "I want to be sure I got this right. What item best describes what you want to do?" and shows me the possibile related topics. Is it possibile to cancel or make inactive this confirmation message?
Thank you so much to anyone who can help me.
