Virtual Agent through MS Teams

[Chaminda]

Need a help with output responses for Virtual Agent through MS Teams

In MS Teams - When displaying the bot response(text and hyper link) through 'html' component fonts are in different format(fonts/sizes are different and larger) compared to Portal Virtual Agent Responses. Even hyperlinks are displaying at the end of the output/response.

Any help pls.

[FlorenceG]

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@Chaminda wrote:

Need a help with output responses for Virtual Agent through MS Teams

In MS Teams - When displaying the bot response(text and hyper link) through 'html' component fonts are in different format(fonts/sizes are different and larger) compared to Portal Virtual Agent Responses. Even hyperlinks are displaying at the end of the output/response. GMSocrates

Any help pls.

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Hello,

When integrating a Virtual Agent with Microsoft Teams, ensuring consistent formatting and a seamless user experience is essential. Let’s address the issues you’ve encountered:

Font and Size Differences:
The discrepancy in font sizes and styles between the Virtual Agent responses in Teams and the Portal could be due to CSS styling applied by Teams or the HTML component.
To maintain consistency, consider using inline CSS within your HTML response. Explicitly set font families, sizes, and other styles to match your desired format.
Hyperlink Placement:
If hyperlinks are appearing at the end of the response, it might be related to how the HTML content is structured.
Ensure that the <a> tags for hyperlinks are correctly placed within the response text. For example:

<p>Here's a <a href="https://example.com">link</a> to an external resource.</p>

Immediate Content Update:
By default, Teams doesn’t always use the latest published content immediately. To force an update, type “start over” (for English bots) or “recommencer” (for French bots) in the conversation1.
Testing and Debugging:
Test your responses in Teams to verify the formatting and hyperlink behavior.
If needed, explore additional Teams-specific styling options or adjust your HTML structure.
Remember to adapt these suggestions to your specific implementation.

Hope this will help you.
Best regards,
FlorenceG