Virtual agent topic - Request Catalog Item

[_SnowDeveloper]

Hi,

We have a requirement to add a new virtual agent topic called "Raise a Request" to the "Show me everything" list.
This topic should create a service request based on the details provided by the user and the VA should prompt the user with the mandatory questions from the catalog item.

I am currently trying to test the out-of-the-box virtual agent topic "Request Catalog Item" by duplicating it, but I am getting an error as shown in the image below. We are currently on the Vancouver release of ServiceNow

If anyone has a solution for this, please let me know!

[Abbas_5]

Hello @_SnowDeveloper,

Please refer to the links below:
https://www.servicenow.com/community/developer-forum/request-catalog-item-from-virtual-agent/m-p/248...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[Pradeep Thipani]

hI @_SnowDeveloper,

Make sure you follow below steps correcty:

1)Install required plugins

2)Be in the correct scope

3)After duplicating the topic make sure you call the respective topic block and required catalog item sys_id.