VirtualAgentは1つしか構築できないか?NowAssist in Virtual Agentは複数構築することができる。

NatsukiO
Tera Expert

NatsukiO_0-1757571642497.jpeg

 

このイメージはあっているか知りたい。
左:ただのVirtualAgentは、一つしか作れず、公開するポータル(画面)には同じVirtualAgentが表示される。
右:Now Asisst In VirtualAgentは、複数VirtualAgentが作成可能で、ポータルごとに違うVirtualAgentを表示できる。重複はできない。

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@NatsukiO 

My thoughts

Aspect Simple Virtual Agent Now Assist in Virtual Agent
Number of Virtual Agents Only one instance shared across portals Multiple independent instances per portal possible
Per Portal Customization No (same VA shown everywhere it’s enabled) Yes, different VA per portal with separate configs
Duplication of VirtualAgent Not possible Not possible, but multiple unique configured VAs allowed

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

NatsukiO
Tera Expert

修正

NatsukiO_0-1757572795816.png

 

NatsukiO
Tera Expert

再び修正(__)

NatsukiO_1-1757572874390.png

 

Ankur Bawiskar
Tera Patron
Tera Patron

@NatsukiO 

My thoughts

Aspect Simple Virtual Agent Now Assist in Virtual Agent
Number of Virtual Agents Only one instance shared across portals Multiple independent instances per portal possible
Per Portal Customization No (same VA shown everywhere it’s enabled) Yes, different VA per portal with separate configs
Duplication of VirtualAgent Not possible Not possible, but multiple unique configured VAs allowed

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader