What is the exact usage of 'Change Task Template'?

[RushiM]

I have gone through many article but not getting the purpose of 'Change Task Template' in related list of Standard Change Proposal.
We can create it when state of Standard Change Proposal is New,

but don't know when and how it used.

[Jitendra Diwak1]

Hi @RushiM,

In ServiceNow, changing a task template involves modifying the predefined structure and fields associated with a specific type of task. This is typically done to tailor the task to better fit the needs of a particular process or workflow within your organization. 

Certainly! Here's a step-by-step guide to changing a task template in ServiceNow:

1. **Navigate to Task Templates**: Log in to your ServiceNow instance and go to the appropriate application where task templates are managed. This could be the Service Catalog, IT Service Management (ITSM), or another relevant module.

2. **Locate the Template**: Find the task template you want to modify. This could be under a specific category or within a list of all available task templates.

3. **Edit the Template**: Once you've located the template, open it for editing. This typically involves clicking on the template name or selecting an edit option from a menu.

4. **Modify Fields**: Within the template editor, you can make changes to various aspects of the task template. This may include adding or removing fields, adjusting field types, rearranging the layout, or updating default values.

5. **Save Changes**: After making your modifications, be sure to save the changes to the task template.

6. **Test**: It's a good practice to test the modified task template to ensure it functions as expected within your workflows. This can help identify any potential issues before deploying the changes more broadly.

7. **Publish or Activate**: Depending on your organization's processes, you may need to publish or activate the modified task template to make it available for use.

8. **Communicate Changes**: If necessary, communicate any changes to relevant stakeholders or users who may be impacted by the modifications to the task template.

Remember, the exact steps and options available may vary depending on your organization's specific ServiceNow configuration and permissions.

Please accept my solution if it resolves your issue and thumps 👍 up 

Thanks 

Jitendra 

[Mark Manders · Accepted solution]

It does exactly what you expect: it fills fields on the change task that is created when the standard change is requested.

A change task is used to resolve the change. Not sure how it can be unclear what it is used for.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...