What triggers a unauthorized emergency change request?

[SM123]

Hi all,

According to this product documentation Unauthorized change request (servicenow.com) 

Whenever there is an unplanned change in a CI an unauthorized Emergency change request will be automatically created. I went into the cmdb_ci table and made changes in one of the ci but it's not creating any unauthorized change request and yes i enabled "Enable event processing "checkbox. Could anyone help me with this?

[Community Alums]

Hi @SM123 ,

From this properties page, you can control the capabilities, such as:

• Enabling or disabling the creation of unauthorized change requests when receiving the ci.change.unplanned event.
• Configuring the type of change requests, which are valid, and fall into the unauthorized change category.
• Configuring a quiet time, whereby, if there is a repeated change to a CI that has been flagged previously, another unauthorized change is not created within that time period.
• Configuring the interval frequency for detection.
• Including a CI class for the change request that must be monitored.
  Note: Monitored CIs must be part of an application service.

Navigate to Change > Administration > Unauthorized Change Properties to view and edit the properties.

Unauthorized change properties

Name	Description
Enable event processing	Enable the property to create unauthorized change events when an unplanned CI change (ci.change.unplanned) event is triggered. Default value: False
Notification ignores period	Enter the time duration until which you want to disable sending notifications or creating unauthorized changes for the same CI. Default value: 1 day
Change request query	Add the query conditions to define what change requests are valid and belong to the unauthorized change category. For example, you can add a condition to view all active change requests that are in the implement or review state for the given CI. If the conditions given are not met, then the change becomes an unauthorized change.
CI class inclusion	Choose the CI classes that you want to include and monitor for an unauthorized change to be created.

[SM123]

Hi @Community Alums ,

I already tried the ways you mentioned it's same as the product documentation. Basically, what my question is i made changes in the CI (which is not repeated) but it's not working. it's not creating any unauthorized change. 

i will tell you what i did. I Navigated to Change > Administration > Unauthorized Change Properties and edited the properties as shown in the picture. then went into cmdb_ci.list and converted one of the ci(it doesn't have any change request previously) into application service because OOB i don't have any records in application service table(cmdb_ci_service_discovered.list) because product document says that CI should be part of application service. Then i again went to cmdb_ci.list then changed some of the fields in that CI then IT SHOULD ATOMATICALLY create a unauthorized change which is not creating. Could you help me with this?

[tarek_elkelani]

Hey Malika,

Try creating a new record in the svc_ci_assoc table and link the cmdb_ci record to the service record:

[Palak Gulati]

hi,

I am facing same issue , have you got any solution for this.