Hello, I want to redirect users with itil role but not admins to specific portal. Please find below code of mine. var rl = gs.getSession().getRoles().includes('itil'); if (!rl && !redirectURL && !isServicePortalURL) return; Thank yo...
Hi All,i am trying to create a workflow in catalog item that will trigger the email to approvar and person that raise the email.this is how my wrokflow look and the form i created. Thanks,Harshwardhan R Patil
Hi all,I am trying to make the approval assignment dynamic based on my dropdown selection, but it is not working. It even skips the approval step. Here is the code snippet that I am trying. I have also attached the catalog field I am using for better...
I want to wait for some time for one min in the UI action ,we have some integration has been set up.Hence user should wait for one min on the ui action codeNote: i have tried with gs.sleeep(60000) tried screen hanging for one min please suggest is t...
Hello team, how to enable multi-factor authentication for SSO users? Thanks in advance
How can I populate Assignment group, based on configuration item on Incident form? Thanks in Advance
Hello, right now we have a custom field that stores a "Expiration Date" that the user submits for a form. is there anyway to get a report to show when that expiration date gets within 30 days it will expire.
Hi Everyone, I have an threshold for number of resolved incidents to "Less that 75". I see the comments are being added to the KPI when breached. Observed issue:On June 25 the KPI measured the number of resolved cases in test instance to be 0 (the is...
Hi Team, How can we create incident automatically from a email and also how can we update the fields while creating the ticket according to the mail received.Thanks
Hello All:Please assist here. I am working on a project that is trying to calculate the mean time to detect and mean time to acknowledge.We do not have a field that is calculating MTTA.What is the best solution to calculate MTTA: (Incident status cha...
I need to leave the list collector sorted one below the other, is it possible?Below as I left it. I want to leave it as shown in figure 3
How to make the catalog item visible to only 2 departments IT and NON IT users and their location should be INDIA.Please help me in scripting if script is needed.Thanks in advance.
Hi,I am sure this has been answered already. Any help would be great! In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory Subcategory is dependent on Category. Category is dependent on Queue.Examp...
Hello All, 1- If I have VA (lite), can I search about "Search Knowledge Base"? another case :2- If my license is ITSM Pro how can I integrate the VA with the copilot? if there is any videos or any documentation can help me with it please provide it....
Hi communit,I want to add a monitoring feature to my instance. When I use third-party software (Postman) to perform create actions on my instance via REST API, I hope to monitor the response status codes. Specifically, I want to send a notification w...