Hi all,I have a a field on a catalog item called risk ending date(It can be either date or date/time type). I need to send an email notification before 90th,60th and 30th days of it's ending date. I used this script in the timer activity but the time...
I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution.
I have a requirement to create an incident from an inbound email address within a distribution list. We have configured the Email address within the distribution list to create incidents. When the email address is emailed directly, an incident is suc...
I am trying to build a Reference qual for a list collector in a catalog item. The list collector needs to pull all assets assigned to the a user in the alm_asset table as long as the assigned_to matches the PMR_opened_for field n the catalog item. I ...
Using flow designer i am using a list collector to select articles from a table (cmdb_ci_inf_software) How do i trigger catalog tasks based on the selection?I am trying to use if (varable) is true
Hi All,In my instance, I have two tables:User IncidentSoftware IncidentOn the User Incident table, there is a field called "Related Software Incident."On the Software Incident table, there is a related list called "User Incidents."The query is:When a...
Hello Team, ServiceNow is on Intranet. We want to enable MFA(Multi Factor Authentication) alone for one single domain. Is it possible, and how we can do that ? thanks in advance
HI All , i am install Virtual agent, But whenever open Conversation interface guide open, Continue ''button'' Disable Please Suggest to me Thanks
Hi All, I am running the scheduled job we have 1lakh+ records from the 3rd party to fetch so we are using rest message and calling in scheduled job but the issue is it is taking 3 hours to fetch all the records so it that okay to make schedule to run...
If serviceline(selectbox type) is 'D/C HQ Deposit, set field Catalog item(reference type) as - HQ Deposit Management
Hi all Our ServiceDesk need to report on reasons why incidents have been reopened. The reason is saved in the 'additional comments' field, but when I add that to my report, is obviously displays all additional comments. Is there a way to only show th...
Hi! I keep getting this error message. I have seen others posts related to this subject, but none of them help me. I think I have all plugins and properties configured, and it still not working. Do you have any solution?
I'm getting below in payload:I only want array inside [] highlighted in bold and then get array "user_name", "action" and "groups_name" and create task for individual. ANy help please <payload>{"action":"Add to groups","all_groups":"[{\"user_name\":\...