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Remove values from existing groups

Hi Team, I have 2 fields, Existing groups and remove existing groups. In existing groups the values are populated based on the user groups, and in Remove existing groups I wanted  to remove those which are in existing groups field. I have tried with ...

Revathi12 by Tera Contributor
  • 146 Views
  • 1 replies
  • 0 helpfuls

Download multiple attachment from the requested item

Hello Experts, I need help in modifying the OOB script for the attachment and adding a functionality of a download button where user can download multiple files . Scenario 1: i have 5 files attached to the requested item (a,b,c,d,e) but i want to dow...

Abc 26 by Tera Expert
  • 246 Views
  • 2 replies
  • 1 helpfuls

Dynamic Lists for UI Context menus based on Row Selected

We are building a list of actions to run based on a list view row when we right click. These are all built using UI Context menus, with appropriate onShow and Action Scripts. It is important to note that these are both client-side scripts. We would l...

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blittle by Tera Contributor
  • 283 Views
  • 1 replies
  • 0 helpfuls

Download report from Portal

Hi Community,I have one requirement in resource report , I have added a report in one of the dashboard and with some interactive filters. I am showing that dashboard in portal .Now the requirement is to create a download button on that dashboard and ...

Building a dashboard on a joined table report

Hello All. I wish to build a dashboard containing a bunch of report widgets (all single score reports)What i wish for, is that when you click the single score widget, you will enter a list view of all the tickets that matches my filter in the actual ...

Bumsefar by Tera Contributor
  • 307 Views
  • 1 replies
  • 0 helpfuls

SLA Definition Two Times

Have requirement to start an SLA timer attached to incident however it has 2 schedules / duration requirements.I need in essence to have 2 durations one the first prioritized over the second.It must first when attached to incident run based on schedu...

arb by Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

Retrieve work note from RITM

Hi Team , I have one requirement where I need to retrieve the work note comment when RITM is closed and the date and time when it is added on RITM work note.Please help me by providing your answer.

priyanka1028 by Tera Contributor
  • 443 Views
  • 11 replies
  • 0 helpfuls