I'm trying to convert the following BR into a custom flow action with a script step. However, I'm having difficulty putting it together. Any help with the input variables, script, and output variables would be greatly appreciated. The business rule I...
Request if somebody can share the code for parsing and decoding the CSR file in ServiceNow.
I don't want to allow the user to modify the Incident Priority once it is created.So, restrict the user in changing the Incident Priority by using Before Business Rule (even the condition should be in scripting).
Hi All, I have a requirement that the child incident's resolved date should be same as the Parent incident's resolved date. How to achieve this? Thank you.
Hi Everyone,I need to create a basic list report to show active change requests with the impacted services. I am able to display the data either using change_request table or task_cmdb_ci_service. However, the problem is it is only displaying changes...
Hi everyone, Does anyone know how to configure the text snippet that is generated from the knowledge card from AI Search? The text snippet taken from the article body isn't consistently from the top of the article body; sometimes it's from the middle...
Hi Team, I have a requirement wherein I need to find all accounts under an hierarchy.Suppose I am on an account as highlighted in red belowI want to get the names of all the accounts in the hierarchy as below . Can someone tell me how to achieve it? ...
GETTING CROSS SCOPE ERROR WHILE SUBMITTING CATALOG REQUEST SUBMIT BUTTON KINDLY SUGGEST HOW CAN WE REMOVE THAT ERROR MESSAGE
Hi all, I have a question. We want to know the # of approvals that were sent and approved using our SNOW virtual agent on MS teams. With our VA we receive an approval notification on MS teams where the approvers approve or reject the request. Does s...
Hello!I am pulling data from third party using REST Outbound API and I want to update records for given user if user name changes instead of creating a new account.As of now it is triggering a workflow to create a new account and it is not updating o...
Hi Team, There is a requirement to create a custom slashbucket which should open after click on UI action on Contact Relationship table. That Slashbucket should show multiple accounts to be selected.Can someone guide how to achieve this requirement? ...
Hi, I have a requirement like When users are suggested are knowledge articles on Virtual agent and they don't find it useful, they should be able to submit an incident.please need suggestions. Thanks
Hi All,I have to transfer all the data for servers which is present in Splunk into CMDB table without using discovery what is the best approach I can use here?
'Generate Target' not clickable. for more information see the attached screenshot
Option to convert one catalogue item/category into another when ticket is raised incorrectly by the user instead of asking user to create separate ticket.
