I have been tasked to create a report that shows the Average time it took the NOC to acknowledge an Incident (state change to In Progress). I've tried to use the "Incident SLA" table & the "Metric Incident" tables and the report returns No data to di...
I have a request for a ui action from incident form same conditions as Create Request that is ootb. However they specifically want it to point to one catalog item and that that catalog item generate the description, short description and caller field...
when i open the ServiceNow app in MS team app, i need by default welcome messages and available topic option with out providing any input values(like Hi ) , please refer the screenshot
I am setting up approval workflows for ITSM and testing it out. From the workflow, catalog task should be created if the RITM is approved. This works fine when i approve RITM as a System Administrator in the Native UI.However, when the Approval is do...
Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...
On my PDI, the sys_user table is suddenly not able to show many fields and related lists in the sys_user table. I am logged in as admin despite that I cannot view the fields. even the show xml and all contextual menus arent displaying. How can this b...
Approval field on the request form is being set as not requested on record insert. I want it to be set as approved. We are not using the sc_request record's approvals. I need to directly trigger the flow for the sc_req_item instead of waiting for th...
I have had a request to make this icon stand out a little more - what would be the best way to change the icon or add colour to the current icon?Thanks,Dan
Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow? Regards,Vinita Kushwah
Hello,I've generated a report using the query builder to retrieve Incidents where the Configuration Item has at least a level 2 relation with the "XYZ" Business application. Unfortunately, the query builder doesn't support fetching data with relation...
The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view calendar only from report but the user would like a button or a link in the form. How can I add it...
Hi All, I am working on walkup appointment booking widget and setting up a location. Schedule I have set is for daily availability but on the widget it is showing closed for almost whole week.Can anyone explain what is causing this issue ?? Thanks
hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...
Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
