Hello,
I am using PDI instance of ServiceNow with the Version of (Xanadu).
When I tried to Retrain Classification AI Model I got the following error "Configuration OR Network Error" and after about 10 minutes the error change to "Training request timed out".
I did some search and found that I need to check System Property value for "glide.shared_service_scheduler.url" and I found it set to the correct value "https://sncmlscheduler.service-now.com/"
Also I use two entities to train and I an I am getting the same error for both, below are the cases
- Incident Table: I write a script to duplicate data which updating only the number to be more than 10,000 as recommended. and I am trying to use the basic scenario which is set value for Assign Group based on the Short Description.
- My_Person Table: I create new table named My_Person and write script to fill it will large data more than 10,000. and I try to use AI to set the Gender from the FirstName.
What else I can check and how should I solve it.
Thank you,
Waleed Ibraheem
