Where is the email template when emailing from an Incident.

[davesekerak]

I have a need to add to the default email template on the Incident form, I just cant find it>

Thanks

[Rob Banks]

Hi, did you ever figure this out? You're looking for being able to edit the (non-existent) template for these emails, yes?

I'm currently trying to figure out the same thing.

[davesekerak]

No, I never got an answer for this issue.

[Rob Banks]

Okay gotcha, wasn't sure if you happened to figure anything out on your own. Thanks anyway!

[Marshall Day1]

Hello Rob,

Simply go to sys_email_client_template.list in the Navigator.

This will take you to the email client templates for your system.

From here you can create/build your own templates for the SOW emails.

Regards,

Marshall

[Marie13]

I need the reply to this also