Why the approvers names gets displayed on the approval request in the service portal?
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‎07-10-2024 04:08 AM - edited ‎07-10-2024 04:09 AM
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‎07-10-2024 04:29 AM
Because it's his to approve? Why wouldn't you want to show the approver's name, since they are the only ones that (OOB) can look at the record.
If you mean something else, you will have to provide more information than just a one liner.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎07-10-2024 05:05 AM
Hi Mark,
As you said like it was an OOB function only while for some requests in the service portal in the stages the approver names and info is getting displayed, can you please let me know what was the root cause for this issue .
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‎07-10-2024 05:40 AM
No, because I aren't telling me the issue. An approver goes to the portal and sees the records he needs to approve and his name is on there. Why wouldn't it be there? This is OOB. You aren't explaining the issue you are having. For what do you need a root cause?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎07-11-2024 12:50 AM
Sorry for asking the query in an inappropriate manner ,
Let me explain the scenario,
Actually when an user submits a request he can able to see the stages of the workflow right the stages will only show the stages like fulfilment pending like that ,
But in my case in the approval stage the approver details are getting displayed to the end user ,it shouldn't be visible to them but i have tested the same and replicated the ritm but now i am not getting any approvers details in the stages,
How can we get to why the approver details got displayed for that specific ritm and even there were no amendments for that item and the workflow also ....
