Widget flow in service portal

[BhagyasriCh]

Hi,

Need information about widget restriction in service portal.

currently we are having 6 clients , in one of the client portal they requested to build the new widget which should be visible to only one client portal .

can we do this requirement in the client portal or is there any limitations.

Thanks,

Bhagya.

[Nawal Singh]

Hi @BhagyasriCh ,

Yes, it is possible to restrict a widget to only one client’s portal in ServiceNow.
You can achieve this in one of the following ways:

1.Add the widget only to that portal’s page – the simplest method if each client has separate pages.

2.Use portal check inside the widget script – if using shared pages, check the portal ID using $sp.getPortal() and conditionally show the widget.

 example server script- 

(function() {
  var portal = $sp.getPortal();
  data.showWidget = (portal == 'client1_portal'); // Replace with your portal sys_id
})();

In Html validate like this- 

<div ng-if="data.showWidget">
  <!-- Widget content goes here -->
</div>

3.Use user roles or company-based logic – restrict visibility based on the logged-in user's role, group, or company.

If my response is helpful please mark as helpful and accept as solution 

Thank you!

[BhagyasriCh]

Hi Nawal,

Thanks for your reply,

We tried the same the widget is not showing for all the clients.

in html what we need to mention the widget content?

thanks,

bhagya.

[Nawal Singh]

Hi @BhagyasriCh ,

Yes you need to write down the widget content or you can call the existing widget

for existing widget call refer below community link-

https://www.servicenow.com/community/itsm-forum/call-a-widget-from-another-widget/td-p/755962

Hope it will solve your issue let me know if you need any additional help!!

Please mark as helpful if my response help you @BhagyasriCh .

Thank you!!

[RaghavSh]

@BhagyasriCh Widgets and portal pages do have user criteria.

Add user criteria to your widget (code should return answer true or false based on client condition)

Refer : https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/build/service-portal/task... 

Please mark the answer correct/helpful accordingly.