To successfully implement Virtual Agent you need to begin with a comprehensive understanding of what you want to achieve and how you will get there. ServiceNow offers a wide range of Virtual Agent planning resources but it’s not always easy to locate...
It’s been said before: when you’re setting up Virtual Agent, remember that first impressions matter. Chat bot users tend to be wary of poor bot performance and are quick to abandon the chat if it doesn’t deliver what they need. So it pays to give the...
The new Rome upgrade hit our PDIs last week, bringing with it a bunch of cool enhancements to everyone’s favorite chatbot platform, Virtual Agent. The VA updates in Rome include everything from making initial setup and configuration easier through to...
It’s been great to see ServiceNow’s recent efforts to promote Citizen Development. Facing growing demand for custom applications to improve business efficiency, organizations are finding they don’t have enough traditional developer resource to keep u...
When you use NLU (Natural Language Understanding) to help predict the topic as users interact with the Virtual Agent at some point you might find yourself needing to improve, or tune, the NLU model to better understand the context or lingo used in yo...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Triggering Flow Designer subflows/actions through Virtual Agent" Hi there, With the Orlando release, ServiceNo...
Hi Community, This video discusses about the Script Variables in Virtual Agent. Covered: vaInputsvaVarsvaContext This is the first part in the series of two videos. Part 2: Click here Please mark this article as helpful if it helped you. Cheers, ...
Hi All, This is the second part in Virtual Agent Script Variables series (Part 1 URL). In this, we will discuss in detail about vaSystem object and discuss some of the functions which are available OOB. I have discussed some of them with examples. P...
Hi Community, ServiceNow has provided multiple integrations with Virtual Agent OOB like MS Teams, Slack and Workplace by Facebook. It is really useful when the end users don't want to login Service Portal and utilize the Virtual Agent's functionality...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with Virtual Agent, one might wonder how to set up full translations to fulfill internationalization for messages. Or, how to change some Englis...
Hi there, With the Orlando release, ServiceNow introduced reusable Topic Blocks for Virtual Agent. Reusable components, which you could compare with Subflows or Actions. A really nice feature that helps build Topics smarter, faster, more consistent, ...
Registration is open and free for Knowledge 2021! It's the digital experience that'll workflow your world. See how ServiceNow customers and partners are using digital workflows to grow their business, become more resilient, and reshape their industri...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with Virtual Agent, one might wonder how to set up a personalized greeting message. By default - until New York - this was not an option. You co...
All, if you are upgrading to Paris wait for Patch 4 hotfix 2 or above. two problems exist Internet Explorer does not work for VA or Chat in the service portal (sad to say people still use it)Formating of the VA has changed after upgrade (fonts etc...
For enterprise organisations AI has to be purpose driven and provide insights for the business. Machine learning uses the available data to train models which are then used to provide action through intelligence workflows and delivering business valu...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Quebec > Rome Webassessor blackout period" Hi there, Out-of-the-box the Virtual Agent Service Portal widget lo...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in the New York family release. Hi there, A short article about gained knowledge concerning the tra...
Hi there, With the Orlando release, ServiceNow introduced reusable Topic Blocks for Virtual Agent. Reusable components, which you could compare with Subflows or Actions. A really nice feature that helps build Topics smarter, faster, more consistent a...
Step 1: Turning on Virtual Agent The first step to getting Virtual Agent up and running in your environment is activating the plugins in the ServiceNow instance. These plugins can only be turned on if you have a subscription that entitles you to the...
Steph Morillo
Lisa Latour
