When you use NLU (Natural Language Understanding) to help predict the topic as users interact with the Virtual Agent at some point you might find yourself needing to improve, or tune, the NLU model to better understand the context or lingo used in yo...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Triggering Flow Designer subflows/actions through Virtual Agent" Hi there, With the Orlando release, ServiceNo...
Hi Community, This video discusses about the Script Variables in Virtual Agent. Covered: vaInputsvaVarsvaContext This is the first part in the series of two videos. Part 2: Click here Please mark this article as helpful if it helped you. Cheers, ...
Hi All, This is the second part in Virtual Agent Script Variables series (Part 1 URL). In this, we will discuss in detail about vaSystem object and discuss some of the functions which are available OOB. I have discussed some of them with examples. P...
Hi Community, ServiceNow has provided multiple integrations with Virtual Agent OOB like MS Teams, Slack and Workplace by Facebook. It is really useful when the end users don't want to login Service Portal and utilize the Virtual Agent's functionality...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with Virtual Agent, one might wonder how to set up full translations to fulfill internationalization for messages. Or, how to change some Englis...
Hi there, With the Orlando release, ServiceNow introduced reusable Topic Blocks for Virtual Agent. Reusable components, which you could compare with Subflows or Actions. A really nice feature that helps build Topics smarter, faster, more consistent, ...
Registration is open and free for Knowledge 2021! It's the digital experience that'll workflow your world. See how ServiceNow customers and partners are using digital workflows to grow their business, become more resilient, and reshape their industri...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with Virtual Agent, one might wonder how to set up a personalized greeting message. By default - until New York - this was not an option. You co...
All, if you are upgrading to Paris wait for Patch 4 hotfix 2 or above. two problems exist Internet Explorer does not work for VA or Chat in the service portal (sad to say people still use it)Formating of the VA has changed after upgrade (fonts etc...
For enterprise organisations AI has to be purpose driven and provide insights for the business. Machine learning uses the available data to train models which are then used to provide action through intelligence workflows and delivering business valu...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Quebec > Rome Webassessor blackout period" Hi there, Out-of-the-box the Virtual Agent Service Portal widget lo...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in the New York family release. Hi there, A short article about gained knowledge concerning the tra...
Hi there, With the Orlando release, ServiceNow introduced reusable Topic Blocks for Virtual Agent. Reusable components, which you could compare with Subflows or Actions. A really nice feature that helps build Topics smarter, faster, more consistent a...
Step 1: Turning on Virtual Agent The first step to getting Virtual Agent up and running in your environment is activating the plugins in the ServiceNow instance. These plugins can only be turned on if you have a subscription that entitles you to the...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, To provide the Virtual Agent with a "rate their experience" option, I've worked on a Chat Satisfaction topic. The idea coming from Surveys, etc. that we are ...
As part of our continuous improvement efforts, we are happy to inform you of an enhancement upgrade to the NLU inference service. This upgrade provides great benefits from applying additional deep learning technologies. This is an out-of-band enhance...
Hi Guys, In the last article we have modified the topic block to customize it. Now let us add it to the Topic already created. Step 1 : Navigate to Collaboration > Virtual Agent > Designer Step 2 : Search for the Topic you already created and open i...
Hi Guys, I'm here again with the another article on the future of ServiceNow 'Virtual Agent'. We had a requirement to display only the inputs provided by User along with the Incident Number and they wanted a little bit classic look. So again we made ...
Steph Morillo
Lisa Latour
