How to use AI Search and other search tools in your Virtual Agent to quickly discover answers Vancouver release Tired of getting the message, "I am sorry but I didn't understand your request"? Use ServiceNow's search tools to get better results an...
Do you like the Issue Auto-Resolution (IAR) feature for the Virtual Agent, but wish it could support more topics? Now it's possible! In the Utah release, custom intents for IAR enables customers to add intents beyond the ones that are supported ...
Use the Virtual Agent API to integrate the ServiceNow Virtual Agent into your existing bot ecosystem. The Virtual Agent can be used as a secondary bot to provide answers and content to your existing deployed bot, or as a Primary bot to bring in conve...
Virtual Agent FAQs As of the Vancouver release Table of contents: Getting started with ServiceNow Virtual AgentVirtual Agent Designer and conversationsVirtual Agent Integrations For more information 1. Getting Started with ServiceNow Virtual Agen...
NLU FAQ, best practices, and general troubleshooting Vancouver release 1. Frequently Asked Questions What’s the difference between using keywords and NLU to discover topics in Virtual Agent? Keywords searches for like terms between the user input ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Utah release ServiceNow introduced a new Store application called "Proactive Triggers". Reading the Docs, you might not instantly be able to imagin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Using Agent Chat configuration, you might wonder how to change the presentation of the Virtual Agent Service Portal widget icon. I did show some possibilitie...
A more dynamic chat experience is now available with Virtual Agent! Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users to choose their own mode of engaging with Virtual Age...
For the Vancouver release: we now provide new tools to separate your conversations between multiple portals for an improved user experience. See the documentation for setting "portal consumer contexts" here: https://docs.servicenow.com/bundle/vancouv...
Hi Community, Service Catalogs are the core functionality in ServiceNow platform. Likewise, Virtual Agent helps in promoting self-service. It is then a great combination that if we are able to order Catalog Items from Virtual Agent as users won't hav...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working with the Virtual Agent web client, are you aware if you are using Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal ...
Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A few releases back using Agent Chat Configuration was introduced. Concerning Virtual Agent, Agent Chat configuration offers several good advantages (and get...
Description This article clarifies the purpose of vocabulary and vocabulary sources in the NLU Workbench and gives examples for when to use each of them. In general, vocabulary and vocabulary sources should be used to make sure NLU Service can unde...
The Virtual agent can be embedded in the third-party website. You can define an inline frame with HTML tag <iframe>. The <iframe> tag defines a rectangular region within the document in which the browser can display a separate document, including sc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Performing some changes on a Virtual Agent Topic or Topic Block, accidentally applied some changes, or just for whatever reason having the need to revert the...
This article details a few best practices that can be adhered to for building sound NLU models. Starting your NLU Journey ServiceNow provides complete out-of-box NLU models for you to use with your Virtual Agent. When creating your own NLU model, her...
1. Install Virtual agent plugin (com.glide.cs.chatbot) 2. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration. 3. Next to Microsoft Teams, click Install. 4.In the pop-up message for confirming redirection to Microsoft Teams to veri...
Why Employee Experience Virtual Agent governance is important Your organization may have started out with an IT Virtual Agent first to scale for supporting many repetitive IT issues such as software requests or VPN outages. But as your organization ...
Order a Service Catalog Item via Virtual Agent:- Currently we don't have the OOB Provision to order a catalog item directly through virtual agent. I have customized it for with the help of cart API and chat modules that we have. Below I showing firs...
Steph Morillo
LisaLatour
