Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality?
Note: I have successfully integrated Unified Experience for Genesys And Service Now and able to transfer an incoming call from Genesys Cloud to an agent on ServiceNow Agent Workspace (CSM). Need some support/direction to implementing the A2A capabilities recently signed off between these 2 CCaaS provide or show case similar functionality. Thanks in advance for your support!!
