Agent Chat - Assign Interaction to all agents

[Bhushan Prabha]

Hi,
As per the oob Agent receives request in Agent Workspace, and if not accepted within a minute, it moves the chat request to another agent it is working fine, But We have a requirement that assign a chat to all online agents, and whoever accepts first gets the chat. 

Do you have any suggestion on how I can have achieve these?

Thanks a lot!

[Sumanth16]

Hi @srvalw92 ,

Please refer to below thread:

https://www.servicenow.com/community/now-platform-forum/agent-chat-assign-interaction-to-all-agents-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda