Would like to know more about agent chat and how does that work. How agents are connected through Virtual agent and how they get notified about it. What are other possibilities that a agent can get in contact with the user.
Please tell me I am not losing it. I saw documentation somewhere where the agents in workspace queues could have a drop down under Available status to select a check box next to the queues they are available in. Has anyone seen this? Something like t...
Hi All,I have a requirement to pass the current topic from my topic to interaction record. How can we achieve it ? I can see a context hr_topic_id [LiveAgent_hr_topic_id] created. Can I use this in some way ? Thanks in advance. @Ankur Bawiskar @...
Hi Everyone, I'm very new to VA and conversation flows so this probably sounds like a dumb question but I can't find out why my script action keeps throwing an error.My original task was to call a custom script include that checks to see if a funct...
Dear experts, I am developing a Virtual Agent as a guider for user, We have a link list: But I don't think it's pretty, can we turn them into buttons or some other nicer UI. For example: These buttons are used as links to jump to other pages, not t...
Hello everyone, I have a flow which calls "Search Catalog Item" (SCI), followed by "Request Catalog Item". What I'm trying to do is have the user fill out a service request. It appears SCI is returning "false" for is_conversational. What I'd like to ...
Dear all, I have a question: I currently use SP portal. When I use Virtual Agent to redirect users to a Catalog Item page under SP portal, I hope the conversation of Virtual Agent will not be refreshed (The page is refreshed but the VA won't be ref...
Can we show "position in queue" to user in virtual agent lite?
We currently have the Virtual Agent where it is presenting links to articles and catalog items. When you click these links, they open in a new browser tab. The Virtual Agent then automatically pops open on the second tab. We have it configured to cle...
Hello, I was following this Enable or disable Connect notifications globally and trying to enable the desktop notification on the end user side whenever a message submitted from Agent end but its not working. Audio alerts works fine but Desktop Noti...
Good Afternoon, Currently on the latest version of SNow San Diego Hotfix 2 I am trying to get slot filling working for a simple user lookup and it just does not want to work: So the user is asked who to search for but this might have been provided al...
We are not on the Rome version yet but selected that version since we are upgrading soon and there are some neat additions to that version! When live chat is busy, the wait is over 15 minutes (or a person waiting in the chat queue for 15 minutes), is...
I have upgraded my PDI to San Diego since then the Virtual agent is loading a blank screen it was working till I was on Rome. The topics are enabled the live chat setup is completed and ran repair on Virtual agent plugin agent chat plugin.
So have I have small chat queue with only 2 agents at any given time. Testing the Agent Chat setup, I had the first Agent reject and then had the 2nd agent timeout and automatically get set to 'Away'. The customers chat window was stuck on 'Routing y...
Hello VA gurus, I have a topic where user inputs a category field. I would like to add an option to users to select subcategory field as well but i want to show only those sub category fields which depend on category field. How do i make that happen?...
