Does anyone have information on how to disable the sounds in virtual agent? Everytime a message comes in there is a sound. Business would like to have the ability to disable it. There used to be info on this in the release notes but not anymore. Tha...
Hi All, i need to switch topic on click on a text i tried the below code on click event is not triggered <html> <body> <script> function click(){ vaSystem.switchTopic('Contact Live Agent'); } </script> <span onclick="click()" style="color: blue;...
Virtual Agent is out there, doing its thing, and occasionally tells a customer "I'm having technical issues and won't be able to continue this conversation" - how do you all troubleshoot this? Im struggling to make sense of the conversation tasks and...
Does anyone have any best practices for tuning the NLU? I've tried watching the SNow videos and reading the training, but they do not help as they do not go in-depth enough. How do you mark filler words like "I want to" and "How do I" as irrelevant?...
Within my topic flow I have set a reference choice that allows a user within a chat to select one of the references field choices. The reference field within the form allows users to select multiple reference choices. 1. First step I did was add t...
I wanted to give users an option to do multi-selection of records from Virtual Agent, just like a 'list_collector' type of field does. Is there anyway I can achieve it?
Hi, I need some help in integrating Virtual Agent(VA) with IPSoft Amelia chatbot. I understand SN VA works only as a secondary bot at this point. Can someone help me with general steps in setting up this integration and testing the interaction from A...
Hi Team, We have successfully implemented Virtual chat and live agent config. One user reported an issue like his virtual agent chat gets stuck in live agent connection and unable to close the chat as 'End Conversation' button is disabled. The issue...
Hello, I was searching high and low now, without luck. How is the correct way, to move a topic from one instance to the other? Thank you, Andrea
Hi, How can we add a URL inside and option So that when a user selects that option, then gets redirected to that URL?
Hello, We are Implementing VA in Paris and AWA for live chat. Users are connecting to live chat thru the virtual agent UI. We noticed that the Anything Else topic is triggered after the live chat conversation is ended by the live agent. And if the us...
Our Pay topic starts with a static choice that has 8 options. This static choice control has an associated entity, which is a list type entity. This way if the user types something related to one fo the 8 branches in the topic, VA will take the user ...
Hello, we are reviewing the virtual agent conversation tasks to understand what steps the user took through their interaction with VA. Is there a definition of what each of the different states within the conversation tasks mean? For example, sometim...
Hi , i want know how can i show a particular knowledge article in virtual agent topic. for example if location choosen is A then kb_001 should be visible B is choosen then kb_002 should be visible. Regards, Sarabjeet Kaur
I am using the out of the box topic of raising an incident i.e 'Open IT ticket' . The pre built topic is in ITSM Virtual Agent Conversations application but when I am duplicating it in Global application then its not getting executed properly and thr...