How to non active Link Unfurling?
Hi everyone, i want to non-activate Link Unfurling, can someone tell me how?
Forum Posts
Desktop Notification for End Users for Agent Chat Conversation
Hello, I was following this Enable or disable Connect notifications globally and trying to enable the desktop notification on the end user side whenever a message submitted from Agent end but its not working. Audio alerts works fine but Desktop Noti...
Resolved! Slot Filling in Virtual Agent with NLU
Good Afternoon, Currently on the latest version of SNow San Diego Hotfix 2 I am trying to get slot filling working for a simple user lookup and it just does not want to work: So the user is asked who to search for but this might have been provided al...
Schedule a Chat back
We are not on the Rome version yet but selected that version since we are upgrading soon and there are some neat additions to that version! When live chat is busy, the wait is over 15 minutes (or a person waiting in the chat queue for 15 minutes), is...
After upgrading instance Virtual agent loads blank
I have upgraded my PDI to San Diego since then the Virtual agent is loading a blank screen it was working till I was on Rome. The topics are enabled the live chat setup is completed and ran repair on Virtual agent plugin agent chat plugin.
Resolved! Chat Conversation in Limbo, if a queue has 2 agents, first one Rejects and the 2nd one times out.
So have I have small chat queue with only 2 agents at any given time. Testing the Agent Chat setup, I had the first Agent reject and then had the 2nd agent timeout and automatically get set to 'Away'. The customers chat window was stuck on 'Routing y...
Resolved! Display Choice field values depend on other fields
Hello VA gurus, I have a topic where user inputs a category field. I would like to add an option to users to select subcategory field as well but i want to show only those sub category fields which depend on category field. How do i make that happen?...
How to use NLU API?
Dear experts, I wonder if there is a method to serve 3rd-party applications by calling the ServiceNow NLU model's API (input a piece of text to ServiceNow, receive a sequence of intents and corresponding score). I'm guessing this is the place? How t...
Reporting and Analytics on Virtual Agent
Hi, I am looking forward to do some reporting on Virtual agent. I can leverage reporting module or performance analytics i.e. how many chats were converted to incidents etc. and so on. I will not be using conversational analytics or any content pack ...
NLU Model (Re)-Training
Hello All, I hope you are doing well. I have a question regarding (re)-training the NLU model. Currently, I am following these steps for model building/training:- Create a 'Data Source'. Upload the dataset in the required format.Create a transform ma...
Resolved! sn_cs.VASystemObject methods
Hi, what are the different sn_cs.VASystemObject methods? I came across 'sn_cs.VASystemObject.faultAbandonedConversations();'. What are the other methods that can be used? Is there any systemobject method to start a new conversation or switch to a ne...
Resolved! Can you import the intents in servicenow instance from an excel sheet
Can you import the intents,utterance, entities in servicenow instance from an excel sheet?
Resolved! How to active skip_load_history for Agent Chat
Dear all, I want Virtual Agent to automatically expand and start a new conversation when the user enters the portal, I know it's skip_load_history. I tried it in Agent Chat but it doesn't work: I want to know the correct configuration (not in serv...
Resolved! How can I search knowledge and catalogs from the virtual agent without using the topic?
I would like the virtual agent to look for knowledge based articles and catalogs based on the sentence written by the end user. The virtual agent must display those articles without the use of a topic. I tried the below but it's not working. I Used c...
Resolved! How can I search the knowledge from the virtual agent without using the topic?
I would like the virtual agent to look for articles on the knowledge base based the sentence written by the end user. The virtual agent must display those articles without the use of a topic. How can I do it?
