Virtual Agent Vs Virtual Agent Lite capability comparison chart

ivychan
Tera Contributor

Hi,

I am looking for a comparison chart that list the Virtual Agent vs Virtual Agent Lite capabilities / features. I wasn't able to search for any relevant one. Does anyone have it or can refer me to any relevant documentation?

Thanks!

9 REPLIES 9

Victor Chen
ServiceNow Employee
ServiceNow Employee

See documentation of Virtual Agent Lite here for features and limitations: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/virtual-agent/concep...

ivychan
Tera Contributor

Hi Victor,

Thank you for the documentation shared. I read that document before but I was actually looking for a comparison chart which summarizes the difference between Virtual Agent and Virtual Agent Lite...

BTW, I would like to clarify on the 'Duplicate and publish Virtual Agent Lite topics'.

I noticed that I was able to duplicate the read-only topic in VA Lite but wasn't able to change the flow. So was wondering what's the purpose of duplicating a topic without ability to edit it? Would you be able to address this question of mine?

Thanks again.

 

 

Victor Chen
ServiceNow Employee
ServiceNow Employee

There's no summarized comparison chart available, it's detailed in the documentation. 

You raise a good point about the usefulness of duplicating a topic with VA Lite. We'll look into that. 

Very Nice Comparison Chart.

 

RahulPriyadars_0-1677064656227.png

 

 

Regards

RP